Retail Store Manager: Lead Sales & Team Success

Spectrum; Latham (NY); On-site; USD 63,000 - 105,000; Full time

Job summary

Spectrum in Latham, NY is seeking a Retail Store Manager to lead a frontline sales team in delivering outstanding customer service and achieving store goals. You'll hire, train, coach and schedule staff, manage inventory and ensure adherence to brand standards while driving revenue and customer satisfaction in a dynamic telecommunications retail environment.

You’ll collaborate with Market Manager to optimize store operations, identify sales opportunities, and implement effective loss prevention

Qualifications

• Bachelor’s degree or equivalent work experience.
• Experience leading a sales or customer service team in retail.
• Strong English communication skills (reading, writing, speaking).
• Proven ability to motivate others and drive sales performance.
• Comfort with technology, mobile devices, and video platforms.
• Ability to prioritize, organize, and manage multiple tasks in a fast-paced environment.

Responsibilities

• Lead and inspire your team alongside the Market Manager to meet or exceed sales targets and maintain a welcoming store environment.
• Resolve escalations and nurture customer relationships to retain and upgrade customers.
• Ensure store brand standards and top-tier customer care are delivered consistently.
• Assess sales behavior and product knowledge; drive improvements with management support.
• Identify issues and develop actionable strategies to improve store performance.
• Provide subject matter expertise on store functions, pricing, promotions, and services.

Skills

Leadership

English Proficiency

Retail Management

Sales Coaching

Technology Comfort

Computer Software

multitask management

Decision Making

Education

Bachelor’s degree or equivalent work experience

Tools

POS systems

Job description

Spectrum in Latham, NY is seeking a Retail Store Manager to lead a frontline sales team in delivering outstanding customer service and achieving store goals. You'll hire, train, coach and schedule staff, manage inventory and ensure adherence to brand standards while driving revenue and customer satisfaction in a dynamic telecommunications retail environment.

You’ll collaborate with Market Manager to optimize store operations, identify sales opportunities, and implement effective loss prevention