Store Leader: Elevate Sales & Customer Experience

invitation-charter; North Adams (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Spectrum is seeking a Retail Store Manager to guide and develop the store team, delivering exceptional service and building lasting customer relationships. You will influence sales performance and store operations daily, collaborating with Market Managers to drive results.

You will lead training, coaching, and scheduling while upholding Spectrum's standards and policies across a seven-day operation. This role emphasizes leadership, customer care, and operational excellence.

Qualifications

• Education: Bachelor's degree or equivalent work experience.
• Skills: read/write/speak/understand English; build partnerships; lead others; comfortable with technology; use computers/software; manage multiple tasks; qualitative judgement.

Responsibilities

• Lead and inspire the team to exceed sales targets and operational goals.
• Foster strong customer relationships by resolving escalations and using sales techniques.
• Ensure store aligns with brand standards and delivers outstanding sales and customer care.
• Assess sales behaviors and product knowledge; drive improvements and adapt to change.
• Identify issues and develop strategies to enhance store performance.
• Provide expertise on store functions, Spectrum products, pricing, promotions and service features.

Skills

Leadership

Customer service

Retail management

Communication

Technology aptitude

Computer skills

Organization

Change management

Sales training

Education

Bachelor's degree or equivalent work experience

Tools

None

Job description

Spectrum is seeking a Retail Store Manager to guide and develop the store team, delivering exceptional service and building lasting customer relationships. You will influence sales performance and store operations daily, collaborating with Market Managers to drive results.

You will lead training, coaching, and scheduling while upholding Spectrum's standards and policies across a seven-day operation. This role emphasizes leadership, customer care, and operational excellence.