Retail Store Manager: Lead & Grow with Commission

Lunawireless; Puerto Rico; Presencial; USD 42.000 - 65.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base pay

Commission

Health insurance

Dental insurance

Vision insurance

401K

Paid time off

Phone service discounts

Growth potential

Flexible schedule

Descripción de la vacante

Luna Wireless is a leading T-Mobile Premium Retailer looking for a results-driven Retail Store Manager to lead a dynamic team and drive outstanding customer experiences. You will oversee every aspect of store operations, from hiring and scheduling to marketing and loss prevention, while delivering strong financial results.

You will mentor and develop staff, stay current on products and services, and foster an inclusive, high-energy culture.

Formación

• 2 years wireless retail experience, high volume preferred.
• Bachelor's degree, preferred.

Responsabilidades

• Complete observations of store employees' interactions with customers, including feedback, to be used in development, training, and coaching conversations ensuring assigned team trainings are completed on time.
• Assist with customer-related issues that would positively impact the customer's experience within the T-Mobile brand & expectations.
• Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Support operational excellence by observing every store function, monitoring sales and inventory, manage sales tracking and implementing new store programs and initiatives.
• Always maintain a neat clean organized store environment.
• Seek to hire store employees who are passionate about building long-lasting customer relationships and are fired up about the T-Mobile Brand, and digital technology.
• Support your team through development, training, mentoring, driving behaviors that will lead to earning a place in our customer's hearts and store employee success.
• Lead by example, staying up to date on the latest products, services, training, and leadership best practices to remain an expert resource to your team.
• Support team initiatives and create an inclusive environment.
• Responsible for the overall productivity results in the store. Drive operational efficiencies to help minimize risk and protect the store's assets. Deliver financial results based on key performance indicators. Identify ways to manage and control store expenses.
• Show your team you're invested in their success through personalized performance management plans and conversations, as well as celebrating achievements through recognition.
• Ensure store employees meet and/or exceed defined, monthly success measurements.
• Meet or exceed sales goals for the store.

Conocimientos

Store Management

Store Operations

Customer Service

Communication

Microsoft Office

Educación

Bachelor's degree

Descripción del empleo

Luna Wireless is a leading T-Mobile Premium Retailer looking for a results-driven Retail Store Manager to lead a dynamic team and drive outstanding customer experiences. You will oversee every aspect of store operations, from hiring and scheduling to marketing and loss prevention, while delivering strong financial results.

You will mentor and develop staff, stay current on products and services, and foster an inclusive, high-energy culture.