Retail Store Manager - Lead a Luxury Ranch Mercantile

Sorrel River Ranch Resort & Spa; Moab (UT); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

100% employer-paid life insurance

Paid vacation

Employee discounts for friends and/or—

Employee discounts on purchases andad—

Working Advantage program

Affordable on-site housing options

Job summary

Sorrel River Ranch Resort & Spa in Utah is seeking a hands-on Retail Store Manager for JJ’s Mercantile. You will lead the store team, welcome guests, drive sales, manage inventory, and ensure the store reflects Sorrel’s renowned hospitality and premium Grab-N-Go offerings.

You will oversee front-of-house staff, vendor relationships, and day-to-day operations while maintaining a warm, welcoming atmosphere. Applicants must be legally authorized to work in the United States.

Qualifications

• 3+ years of retail experience with leadership experience preferred.
• Strong purchasing and vendor-management experience.
• Hospitality, front-of-house, and/or kitchen experience is a plus.
• Professional, polished, approachable presence.
• Strong sales instincts and ability to represent and sell private-label products.

Responsibilities

• Be the friendly, welcoming face of JJ’s Mercantile and create memorable guest interactions.
• Lead, support, and motivate the retail team while creating a positive, energetic work environment.
• Manage schedules and daily responsibilities for front-of-house retail staff.
• Assist guests with questions, recommendations, and purchases across retail, food, clothing, gifts, and essentials.
• Help drive sales and bring the JJ’s and Sorrel brands to life through genuine customer connections.
• Keep shelves stocked, displays looking great, inventory organized, and the store clean and guest-ready.
• Manage inventory, purchasing, vendor relationships and supply orders.
• Oversee sales and presentation of Grab-N-Go offerings (sandwiches, salads, wraps, pastries, desserts).
• Help with food preparation and packaging as needed.
• Handle customer requests and complaints professionally.
• Troubleshoot unexpected situations calmly.
• Monitor store budgets and identify ways to improve efficiency and profitability.
• Ensure policies, security procedures and service standards are followed.
• Work closely with the broader Sorrel team.

Skills

Leadership

Retail operations

Purchasing

Vendor management

Hospitality

Communication

Organization

Problem solving

Education

High school diploma

CPR/First Aid certification

Tools

Microsoft Office

Google Workspace

Job description

Sorrel River Ranch Resort & Spa in Utah is seeking a hands-on Retail Store Manager for JJ’s Mercantile. You will lead the store team, welcome guests, drive sales, manage inventory, and ensure the store reflects Sorrel’s renowned hospitality and premium Grab-N-Go offerings.

You will oversee front-of-house staff, vendor relationships, and day-to-day operations while maintaining a warm, welcoming atmosphere. Applicants must be legally authorized to work in the United States.