Retail Store Manager I - Lead Sales & Team Excellence

FedEx Corporation; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

FedEx Office in Pittsburgh is seeking a Store Manager I/II to lead daily operations and develop a high-performing team. You will own sales, service quality, and store reliability while modeling FedEx values and delivering an exceptional customer experience.

The role emphasizes hands-on supervision, experience in retail/service, and the ability to manage multiple priorities in a fast-paced environment. On-site requirements and collaboration with supervisors are key components.

Qualifications

• Associates Degree or some college preferred.
• High school degree or GED required.
• 2+ years of related experience (ex. retail, service, hospitality, military), prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Understand and model FedEx Office values to customers and team members.
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs.
• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers.
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience.
• Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports.
• Interact with your supervisor to seek guidance, coaching and direction and elevate issues and questions as needed for the successful running of your business.
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets.
• Accomplish regular daily job duties including accounts receiveable, inventory reports, daily sales recaps and bank deposits.
• Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management.
• Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate.
• Be flexible with your schedule - your work hours will be based on business needs and store operating hours
• All other duties as needed or required.

Skills

Supervisory experience

Customer service

Microsoft Office

Retail operations

Education

Associates Degree or some college

High school degree or GED

Tools

MS Office

Job description

FedEx Office in Pittsburgh is seeking a Store Manager I/II to lead daily operations and develop a high-performing team. You will own sales, service quality, and store reliability while modeling FedEx values and delivering an exceptional customer experience.

The role emphasizes hands-on supervision, experience in retail/service, and the ability to manage multiple priorities in a fast-paced environment. On-site requirements and collaboration with supervisors are key components.