Store Manager I — Retail Leadership & Ops

FedEx Office; Pittsburgh (Allegheny County); On-site; USD 55,000 - 75,000; Full time

Job summary

FedEx Office in Pittsburgh is seeking a Store Manager I/II to lead daily store operations, coach and develop a team, and drive sales while upholding the Purple Promise service standards. You will own the business, manage financials, and ensure a high-quality customer experience.

The role requires supervisory experience, strong Microsoft Office skills, and the ability to work flexible hours to meet business needs. This position provides growth toward higher-volume stores and larger teams.

Qualifications

• Associates degree or some college preferred.
• High school degree or GED required.
• 2+ years of related experience (retail, service, hospitality, military) preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Provide leadership to sales and service teams to meet store goals and brand standards.
• Coach and develop team members with the tools and information needed to support company objectives.
• Manage store operations, financials, and customer experience to achieve targets.
• Ensure exceptional store experience and uphold FedEx Office brand standards.
• Oversee scheduling, training, and performance management of direct reports.
• Collaborate with supervisor to address complex customers and partnerships.

Skills

Supervisory experience

Customer service orientation

Communication skills

Education

Associates Degree or some college preferred

High school degree or GED required

Tools

Microsoft Office (Word, PowerPoint, Outlook, Excel)

Job description

FedEx Office in Pittsburgh is seeking a Store Manager I/II to lead daily store operations, coach and develop a team, and drive sales while upholding the Purple Promise service standards. You will own the business, manage financials, and ensure a high-quality customer experience.

The role requires supervisory experience, strong Microsoft Office skills, and the ability to work flexible hours to meet business needs. This position provides growth toward higher-volume stores and larger teams.