Store Manager II: Drive Sales & Service Excellence

FedEx Office and Print Services; North Augusta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

FedEx Office is seeking a Store Manager I/II to lead daily store operations, develop a high-performance team, and deliver exceptional customer service. You will manage sales, inventories, and security while upholding FedEx values and quality standards.

You will coach staff, optimize store processes, and support business goals, with flexibility in work hours and a focus on operational excellence and financial targets.

Qualifications

• Associates Degree or some college preferred.
• High school degree or GED required.
• 2+ years of related experience (retail, service, hospitality, military), prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Responsibilities

• Understand and model FedEx Office values to customers and team members.
• Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs.
• Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers.
• Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience.
• Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports.
• Interact with your supervisor to seek guidance, coaching and direction and escape issues and questions as needed for the successful running of your business.
• Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets.
• Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits.
• Take active ownership of all store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management.
• Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate.
• Be flexible with your schedule - your work hours will be based on business needs and store operating hours.
• All other duties as needed or required

Skills

Supervisory experience

Coaching

Customer service

Education

High school diploma or GED

Associate degree or some college preferred

Tools

Microsoft Office

Job description

FedEx Office is seeking a Store Manager I/II to lead daily store operations, develop a high-performance team, and deliver exceptional customer service. You will manage sales, inventories, and security while upholding FedEx values and quality standards.

You will coach staff, optimize store processes, and support business goals, with flexibility in work hours and a focus on operational excellence and financial targets.