Store Leader I: Drive Sales & Service Excellence

FedEx; Buffalo (NY); On-site; USD 57,170,000 - 71,497,000; Full time

Job summary

FedEx Office in Buffalo, NY is seeking a Store Manager I/II to lead daily store operations and develop a high-performing team. You will own store performance, drive sales, ensure service excellence, and manage staff, inventory, and compliance with policies.

The role requires hands-on supervision, a customer-focused mindset, and ability to adapt to business needs. Join a team that delivers quality service and operational discipline in a fast-paced environment.

Qualifications

• Associates Degree or some college preferred.
• High school degree or GED required.
• 2+ years of related experience; prior supervisory experience preferred.
• Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel.

Responsibilities

• Model FedEx Office values to customers and team members.
• Coach and train your team and ensure they have the tools and information needed to support company goals.
• Develop solutions for complex customers, host partnerships and commercial sales in the execution of work for key customers.
• Ensure an exceptional store experience that engages customers and team members and supports the FedEx brand experience.
• Use FedEx Office tools to train, develop, retain and performance manage direct reports.
• Collaborate with supervisor for guidance and direction to run the business smoothly.
• Execute all store sales activities to meet financial and customer experience targets.

Skills

Supervisory experience

Leadership

Education

Associate degree or some college

High school diploma or GED

Tools

Microsoft Office

Job description

FedEx Office in Buffalo, NY is seeking a Store Manager I/II to lead daily store operations and develop a high-performing team. You will own store performance, drive sales, ensure service excellence, and manage staff, inventory, and compliance with policies.

The role requires hands-on supervision, a customer-focused mindset, and ability to adapt to business needs. Join a team that delivers quality service and operational discipline in a fast-paced environment.