Retail Store Manager - Customer Experience Leader

Socket.dev; Monterey (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Apple Store Monterey is seeking a Manager to lead, coach, and develop a high-performing team that delivers exceptional customer experiences. You will participate in floor leadership with teammates to meet performance goals and business priorities, guiding daily operations in a fast-paced retail environment.

You’ll recruit, train, and retain a diverse staff, uphold Apple policies, and act as a role model for inclusive leadership while ensuring a safe, welcoming store atmosphere for customers and

Qualifications

• Be available to work a schedule that may include nights, weekends and holidays.
• Proficient in written and spoken English.
• Have experience leading others in retail, sales, or related field.

Responsibilities

• Lead a team, developing and empowering each member to learn and grow.
• Assist with recruiting, training, developing, and retaining a diverse, high‑performing team.
• Actively participate in Floor Leadership by interacting with team members and customers to meet goals.
• Drive store priorities and ensure exceptional customer service and performance.
• Uphold company policies, protect assets, and foster an inclusive work environment.

Skills

Retail leadership

Team coaching

Customer service

People development

English proficiency

Job description

Apple Store Monterey is seeking a Manager to lead, coach, and develop a high-performing team that delivers exceptional customer experiences. You will participate in floor leadership with teammates to meet performance goals and business priorities, guiding daily operations in a fast-paced retail environment.

You’ll recruit, train, and retain a diverse staff, uphold Apple policies, and act as a role model for inclusive leadership while ensuring a safe, welcoming store atmosphere for customers and