Retail Store Manager - Lead & Elevate Customer Experience

Apple; New York (NY); On-site; USD 59,000 - 98,000; Full time

Job summary

Apple Store in New York is seeking a Manager to lead and coach a team delivering exceptional customer experiences. You’ll participate in customer interactions with teammates, drive store performance, and help execute strategies aligned to Apple’s goals.

You will recruit, train, and develop a diverse, high-performing team, address escalations, and uphold Apple’s values of inclusion and safety while modeling inclusive leadership in a fast-paced retail environment.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Be proficient in written and spoken English (sign language supported).
• Have experience leading others in retail, sales, or a related field.

Responsibilities

• Lead a team, developing and empowering each team member to learn, grow, and achieve performance and developmental goals.
• Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
• Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
• Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
• Drive business priorities and achieve store performance goals by planning and executing operational strategies within assigned functional areas.
• Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
• Perform other tasks as needed.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
• Take action to create a safe, respectful, and inclusive environment for all team members.

Skills

Experience leading others in retail

English proficiency

Sign language supported

Job description

Apple Store in New York is seeking a Manager to lead and coach a team delivering exceptional customer experiences. You’ll participate in customer interactions with teammates, drive store performance, and help execute strategies aligned to Apple’s goals.

You will recruit, train, and develop a diverse, high-performing team, address escalations, and uphold Apple’s values of inclusion and safety while modeling inclusive leadership in a fast-paced retail environment.