Store Leader: Inspire Teams, Elevate Customer Experience

Apple Inc.; San Mateo (CA); On-site; USD 145,000 - 241,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Stock programs eligibility

Tuition reimbursement

Relocation assistance

Job summary

Apple Retail in San Mateo seeks a Store Leader to build and lead a team that delivers thoughtful, high‑quality customer experiences in a dynamic environment. You’ll coach leaders, attract and develop talent, and remove obstacles to performance while aligning with Apple’s priorities.

You’ll drive store operations, scheduling, and performance, measure customer sentiment, and ensure a safe, inclusive workplace.

Qualifications

• 5+ years of leadership experience in retail, sales, or a related field.
• Proficient in written and spoken English (sign language supported).
• Available to work a schedule based on business needs including nights, weekends, and holidays.

Responsibilities

• Lead and coach a team to deliver excellent customer interactions.
• Recruit, train, develop, and retain diverse, high-performing staff.
• Manage store operations, scheduling, and performance to achieve goals.
• Regularly assess customer sentiment and remove obstacles to improve the experience.

Skills

Leadership experience

Retail management

Team development

Job description

Apple Retail in San Mateo seeks a Store Leader to build and lead a team that delivers thoughtful, high‑quality customer experiences in a dynamic environment. You’ll coach leaders, attract and develop talent, and remove obstacles to performance while aligning with Apple’s priorities.

You’ll drive store operations, scheduling, and performance, measure customer sentiment, and ensure a safe, inclusive workplace.