Retail Store Manager - Customer Experience Leader

Eberlestock USA; Boise (ID); On-site; USD 55,000 - 90,000; Full time

Job summary

Eberlestock USA is seeking a Retail Store Manager to oversee daily operations at our headquarters. The role drives an exceptional customer experience, maintains organized merchandising, and leads a hands-on store team focused on performance and accountability.

The successful candidate will manage inventory, pricing accuracy, and product presentation while coordinating with internal teams to support promotions and product launches.

Qualifications

• Proven leadership in retail operations and people management.
• Strong customer service focus with experience solving issues.
• Experience driving store results through merchandising and initiatives.
• Ability to monitor and improve inventory accuracy and stock levels.

Responsibilities

• Oversee daily retail store operations to maintain an organized, customer-focused environment.
• Establish and enforce procedures for opening, closing, merchandising, inventory, and POS transactions.
• Ensure accurate pricing, signage, and displays in line with brand standards.
• Coordinate cross-functional support for product availability and in-store initiatives.
• Monitor sales performance and report trends to leadership.
• Lead and develop Retail Associates, scheduling and performance feedback.

Skills

Retail management

Customer service

Team leadership

Inventory control

Tools

POS systems

Job description

Eberlestock USA is seeking a Retail Store Manager to oversee daily operations at our headquarters. The role drives an exceptional customer experience, maintains organized merchandising, and leads a hands-on store team focused on performance and accountability.

The successful candidate will manage inventory, pricing accuracy, and product presentation while coordinating with internal teams to support promotions and product launches.