Retail Store Manager — Cash Handling & Customer Experience

cngholdingsinc; Apache Junction (AZ); On-site; USD 52,000 - 78,000; Full time

Job summary

CNG Holdings, Inc. operates Check 'N Go, Allied Cash, and Cash Store locations.

The Store Manager oversees daily operations, profitability, and customer service at one or more locations within the district, ensuring compliance with policies and regulatory requirements. Responsibilities include managing cash handling, staff scheduling, training, and achieving sales targets while delivering outstanding service.

Qualifications

• High school diploma, GED, or equivalent experience.
• 2+ years of experience with sales, customer service, and cash handling.
• 1+ year of supervisory experience preferred.
• Exceptional customer service, active listening, and verbal and written communication skills.
• Proficient in Microsoft Office programs.

Responsibilities

• Serve and educate customers on the product portfolio by presenting all options for products and / or services to customers that meet their needs.
• Interact with customers, using active listening skills, to confirm or clarify information and diffuse customer complaints.
• Escalate issues to the District Director of Operations ( DDO ) and Corporate Office if unable to resolve the issue directly with the customer.
• Respond professionally and accurately to customers in response to general questions, customer applications, requests, customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and district or region volume expectations.
• Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer, and other cash handling requirements.
• Balance individual batch receipts with store sales reports at end of day and assist with resolving over/short discrepancies.
• Perform customer verifications to validate information presented.
• Process all transactions accurately and per company policy, including but not limited to loans, check cashing, and Net Spend.
• Comply with federal and state regulations and Company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.
• Coordinate operations, development, and training necessary for store achieving metric targets.
• Maintain store staff schedule and assist covering other stores within the district.
• Support store staff to ensure excellent customer service and embodiment of sales culture.
• Assist District Director of Operations with the recruiting, selection, and onboarding of Assistant Store Managers in the district.
• Other duties as assigned.

Skills

Sales expertise

Customer service

Cash handling

Supervisory experience

Education

High school diploma or GED

2+ years sales/customer service

Tools

Microsoft Office

Job description

CNG Holdings, Inc. operates Check 'N Go, Allied Cash, and Cash Store locations.

The Store Manager oversees daily operations, profitability, and customer service at one or more locations within the district, ensuring compliance with policies and regulatory requirements. Responsibilities include managing cash handling, staff scheduling, training, and achieving sales targets while delivering outstanding service.