Retail Store Manager

val's services; Westwood (MA); On-site; USD 75,000 - 110,000; Full time

Job summary

val's services in Westwood, MA seeks a General Manager to lead overall store performance in a fast-paced retail environment focused on guest experience. You will drive sales, manage profitability, and oversee hiring, training, and performance management.

You will ensure compelling store presentation, compliance, and data-driven improvements while collaborating with salon and e-commerce initiatives to engage customers and foster growth.

Qualifications

• Proven leadership in retail operations with a focus on guest experience.
• Strong business acumen for sales and profitability management.
• Experience coaching and training teams; ability to inspire accountability.
• Knowledge of merchandising standards and store presentation.
• Comfort using data to make decisions and improve performance.
• Strong communication skills and commitment to inclusion.

Responsibilities

• Own sales performance, profitability, and adherence to brand standards.
• Drive revenue through exceptional service and product excellence.
• Lead and develop a diverse team, including hiring, staffing, training, and performance management.
• Ensure strong visual merchandising and store presentation standards.
• Maintain operational readiness and ensure compliance with policies and procedures.
• Use data and performance insights to identify opportunities and optimize results.
• Partner with salon and e-commerce initiatives to expand customer engagement.
• Build an inclusive culture and create clear development paths for team growth.

Skills

Retail leadership

P&L management

Staff development

Visual merchandising

Operational compliance

Data-driven decisions

Communication & inclusion

Job description

General Manager to lead overall store performance in a fast-paced, guest-obsessed retail environment.

Key Responsibilities

• Own sales performance, profitability, and adherence to brand standards
• Drive revenue through exceptional service and product excellence
• Lead and develop a diverse team, including hiring, staffing, training, and performance management
• Ensure strong visual merchandising and store presentation standards
• Maintain operational readiness and ensure compliance with policies and procedures
• Use data and performance insights to identify opportunities and optimize results
• Partner with salon and e-commerce initiatives to expand customer engagement
• Build an inclusive culture and create clear development paths for team growth

Qualifications & Skills

• Proven leadership in retail operations with a focus on guest experience
• Strong business acumen for sales and profitability management
• Experience coaching and training teams; ability to inspire accountability
• Knowledge of merchandising standards and store presentation
• Comfort using data to make decisions and improve performance
• Strong communication skills and commitment to inclusion