Retail Store Manager

Heybike; San Marcos (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Galaxy Mobility is seeking a hands-on Retail Store Manager for an e-bike retail store in California. You will lead store operations, guide the team, and ensure an exceptional customer experience across Heybike and related brands.

You will balance sales, operations, and people management in a fast-growing mobility company, delivering strong results and maintaining brand standards in-store.

Qualifications

• Proven track record of retail management and team leadership.
• Strong sales performance and coaching abilities.
• Excellent customer service and communication.
• Experience with inventory, store operations, and reporting.

Responsibilities

• Oversee daily store operations, staffing, and scheduling.
• Drive sales, meet targets, and improve conversion.
• Maintain product displays and store presentation.
• Train and coach employees on product knowledge and service standards.
• Coordinate promotions and local marketing activities.
• Ensure safe and compliant store operations.
• Handle customer questions and after-sales issues.

Skills

Retail management

Sales leadership

Customer service

Team leadership

Inventory management

Communication

Flexibility

Job description

Galaxy Mobility is a fast-growing global intelligent mobility technology company focused on green mobility solutions and e-bike-related products. Our brand portfolio includes Heybike, Jasion, Yoloway, and Yozma.

Our products support a range of needs, from daily commuting and outdoor riding to recreational, family, and cargo use. In the U.S., we have built an offline network of more than 400 local dealers. As our North American business continues to grow, we’re looking for a hands-on Retail Store Manager to lead store operations, develop the team, and deliver a great customer experience.

About the Role

As Retail Store Manager, you’ll oversee the day-to-day running of an e-bike retail store. You’ll lead sales and store operations, coach employees, maintain a welcoming and professional store environment, and help customers find the right products for their needs.

This role is suited to a practical retail leader who is comfortable balancing sales, team management, customer service, and daily operations in a fast-growing business.

What You’ll Do

• Manage daily store operations, including staff scheduling, sales performance, inventory, product displays, customer service, and after-sales coordination.
• Lead the team to meet monthly and quarterly sales targets, improve conversion, and support store revenue and customer satisfaction.
• Build strong knowledge of our e-bike and smart mobility products, and explain their features, use cases, pricing, and service policies clearly to customers.
• Train and coach employees on product knowledge, sales techniques, customer service, and store operating standards.
• Maintain a professional store environment, including product displays, test-ride experiences, marketing materials, and overall presentation.
• Gather customer feedback, competitor information, and local market insights, and report store performance and market updates to the company.
• Coordinate online and in-store sales resources, and support promotions, community events, test rides, and local marketing activities.
• Respond to customer questions and complaints, coordinate returns and exchanges, and resolve basic after-sales issues.
• Oversee store safety, equipment maintenance, and routine administrative tasks to support smooth and compliant operations.

What You’ll Bring

• Previous retail management experience. Experience as a Store Manager, Assistant Store Manager, Sales Supervisor, or Retail Operations Manager is preferred.
• A strong sales record and experience leading a team to meet sales targets.
• Strong customer service skills and the ability to handle customer needs and concerns professionally.
• Team leadership skills, including training, coaching, motivating, and supervising employees.
• Working knowledge of inventory management, retail operations, and performance reporting.
• Clear communication, a strong sense of responsibility, and the ability to execute in a fast-paced, growing company.
• Flexibility to work weekends, holidays, or other schedules based on store needs.

Preferred Qualifications

• Experience in e-bikes, bicycles, motorcycles, outdoor sporting goods, automotive or powersports, consumer electronics, or a related retail industry.
• Familiarity with low-speed electric vehicles, outdoor mobility products, or the local retail market.
• Experience supporting a new store opening, store setup, team hiring, or building store operations from the ground up.
• Experience organizing community events, in-store promotions, or test-ride activities.