Retail Store Manager (NY | NJ)

Whizz; New York (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Training provided

Paid time off

401(k) retirement plan

Performance-based bonuses

Company e-bike program: $1/month

Growth-oriented environment

Job summary

Whizz, a leader in innovative transportation solutions for delivery riders, is looking for a Store Manager to oversee all store operations, drive sales, and develop a high-performing team. The role focuses on delivering an exceptional customer experience while maintaining ERP accuracy and managing the end-to-end bike readiness cycle, including diagnostics and QA.

You will analyze store performance data and provide weekly KPI insights to leadership, guiding pricing, product mix, and efficiency

Qualifications

• 3+ years of managerial experience in retail or fast-paced operations.
• Proven leadership and team development skills.
• Strong business acumen with ability to analyze performance metrics.
• Excellent communication, problem-solving, and organizational skills.
• Experience with e-bike mechanics or related technical work (preferred).
• Experience with ERP/CRM systems and reporting tools (preferred).

Responsibilities

• Drive store profitability through revenue growth and cost-aware operations.
• Lead, train, and develop the store team to high performance.
• Achieve subscription and accessory sales targets and deliver excellent customer service.
• Maintain 100% ERP accuracy for store inventory and protect assets.
• Oversee bike readiness from diagnostics to QA and ensure timely repairs.
• Provide weekly KPI reports and strategic recommendations to leadership.

Skills

P&L management

Team leadership

Analytical skills

Customer focus

ERP experience

Tools

ERP/CRM systems

Job description

Position: Store Manager

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

Salary

$60,000-$65,000 + performance-based bonuses

Key Responsibilities

• P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.
• Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.
• Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.
• Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.
• Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.
• Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.

Requirements

• Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments
• Proven leadership and team development skills
• Strong business acumen with the ability to analyze performance metrics and implement strategic plans
• Excellent communication, problem-solving, and organizational skills
• Understanding of e-bike mechanics or related technical experience (preferred)
• Experience with ERP/CRM systems and reporting tools (preferred)

Benefits

• Training provided: We believe in empowering you to reach new heights.
• Paid time off: Recharge and relax with vacation, sick leave, and public holidays.
• 401(k) retirement plan: Invest in your future.
• Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.
• Opportunity to lead and shape the growth of a key store location.
• Company E-Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month.
• Collaborative, innovative, and growth-oriented environment.

Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.