Retail Store Manager (NY | NJ)

WHIZZ; New York (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Training provided

Paid time off

401(k) retirement plan

Performance-based bonuses

Company E-Bike Program

Job summary

WHIZZ is seeking a strategic Store Manager to oversee all store operations, drive sales, and develop a high-performing team. You will ensure exceptional customer experiences while managing P&L and ERP accuracy.

The role emphasizes leadership, accountability, and hands-on supervision of bike readiness, repairs, and KPI-driven performance. Training, bonuses, and a strong growth path are offered.

Qualifications

• 3+ years of managerial experience in retail, consumer services, or fast-paced environments.
• Proven leadership and team development skills.
• Strong business acumen with ability to analyze metrics and implement plans.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• P&L and strategic growth: Drive profitability by growing revenue and reducing costs.
• Team leadership and development: Build, train, and mentor the store team to meet goals.
• Customer and sales excellence: Achieve subscription and accessory targets and manage escalations.
• Asset and ERP accountability: Ensure 100% ERP accuracy and lead loss prevention.
• Operational mastery: Oversee bike readiness, diagnostics, repairs, and QA with safety SOPs.
• Data and insights: Provide weekly KPI reports and suggest improvements.

Skills

Store leadership

Team development

Business acumen

Communication

Problem solving

Organizational skills

E-bike knowledge (preferred)

Tools

ERP/CRM systems

Job description

Position: Store Manager

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

Salary: $60,000–$65,000 + performance-based bonuses

Key Responsibilities:

P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.

Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.

Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.

Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.

Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.

Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency."

• Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team development skills.
• Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.
• Understanding of e-bike mechanics or related technical experience (preferred).
• Experience with ERP/CRM systems and reporting tools (preferred).

Training provided: We believe in empowering you to reach new heights.

Paid time off: Recharge and relax with vacation, sick leave, and public holidays.

401(k) retirement plan: Invest in your future.

Performance-based bonuses: Enjoy additional bonuses tied to your outstanding performance.

Opportunity to lead and shape the growth of a key store location.

Company E-Bike Program: Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month.

Collaborative, innovative, and growth-oriented environment.

Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.