Retail Store Manager

WHIZZ; Chicago (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Training provided

Paid time off

401(k) retirement plan

Performance-based bonuses

Company E-Bike Program

Collaborative environment

Job summary

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic Store Manager to lead our Chicago, IL e-bike store. You will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

The role emphasizes P&L accountability, customer and sales excellence, and ERP accuracy for inventory. You will manage repairs workflow, report weekly KPIs, and foster a culture of ownership.

Qualifications

• Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team development abilities.
• Strong business acumen with the ability to analyze metrics and drive growth.
• Excellent communication, problem-solving, and organizational skills.
• Understanding of e-bike mechanics or related technical experience (preferred).
• Experience with ERP/CRM systems and reporting tools (preferred).

Responsibilities

• P&L & Strategic Growth: Drive store profitability by growing revenue, optimizing workflows, and reducing costs.
• Team Leadership & Development: Build, train, and mentor the store team to meet performance goals.
• Customer & Sales Excellence: Achieve subscription/accessory targets and ensure a top customer experience.
• Asset & ERP Accountability: Ensure 100% ERP accuracy for store inventory and lead loss prevention.
• Operational Mastery: Manage bike readiness, diagnostics, repair prioritization, and QA compliance.
• Data & Insights: Provide weekly KPI reports and recommend improvements to product, pricing, and efficiency.

Skills

People leadership

Strategic thinking

Communication

Organizational skills

Industry knowledge

Tools

ERP/CRM systems

Job description

Position: Store Manager
Location: Chicago, IL

Whizz, a leader in innovative transportation solutions for delivery riders, is seeking a strategic and results-driven Store Manager to lead our Washington, DC e-bike store. This is a leadership role where you will oversee all store operations, drive sales, develop a high-performing team, and ensure an exceptional customer experience.

Salary: $65,000–$70,000 + performance-based bonuses

Key Responsibilities:

P&L & Strategic Growth: Drive overall store profitability by growing revenue, optimizing workflows, and implementing cost-reduction strategies through efficient resource usage.

Team Leadership & Development: Build, train, and mentor the entire store team (CSRs and Mechanics). Foster a high-accountability culture of ownership and discipline to meet all operational and performance goals.

Customer & Sales Excellence: Achieve subscription and accessory sales targets. Ensure an outstanding customer experience across all stages to minimize churn and manage complex escalations.

Asset & ERP Accountability: Serve as the single point of responsibility for achieving 100% ERP accuracy for all store inventory. Conduct daily checks, resolve discrepancies, and lead loss prevention efforts.

Operational Mastery: Own the full bike readiness cycle, from diagnostics and repair prioritization to final Quality Assurance (QA). Ensure timely completion of all repair workflows (RTC/RTF) and strict compliance with safety SOPs.

Data & Insights: Analyze operational, sales, and inventory data to provide weekly KPI reports to leadership and recommend strategic improvements to product, pricing, and overall efficiency.

• Minimum 3 years of managerial experience in retail, consumer services, or fast-paced operational environments.
• Proven leadership and team development skills.
• Strong business acumen with the ability to analyze performance metrics and implement strategic plans.
• Excellent communication, problem-solving, and organizational skills.
• Understanding of e-bike mechanics or related technical experience (preferred).
• Experience with ERP/CRM systems and reporting tools (preferred).

Training provided:

We believe in empowering you to reach new heights.

Paid time off:

Recharge and relax with vacation, sick leave, and public holidays.

401(k) retirement plan:

Invest in your future.

Performance-based bonuses:

Enjoy additional bonuses tied to your outstanding performance.

Opportunity to lead and shape the growth of a key store location.

Company E-Bike Program:

Upon successful completion of the introductory period, eligibility to rent a Company e-bike for only $1/month.

Collaborative, innovative, and growth-oriented environment.

Whizz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.