FT Thrift Store Manager

Miracle Hill Ministries; Greenville (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading nonprofit organization in South Carolina is seeking a Thrift Store Supervisor to lead a high-performing team in providing essential services. The role involves recruiting and training staff, championing a positive work culture, and ensuring sales targets are met. Ideal candidates have retail experience and exhibit strong leadership qualities. Successful applicants will embody the organization's values and contribute to a Christ-centered environment, fostering dignity and respect among employees and customers.

Qualifications

• 3 years retail experience, preferably supervisory.
• Basic computer and cash handling skills required.
• Valid SC driver's license is mandatory.

Responsibilities

• Ensure thrift store operates productively and positively.
• Recruit, hire, and train employees and volunteers.
• Champion a Christ-centered store environment.

Skills

Leadership

Conflict resolution

Time management

Customer service

Education

Bachelor's degree in related field

3 years retail experience

Tools

Cash register

Pallet jack

Forklift

Job description

Miracle Hill Ministries is South Carolina's largest and most comprehensive provider of homeless services.

At our core, we exist to serve people experiencing homelessness - physically, emotionally, and spiritually. We share the Good News of Jesus with them as they move toward independence, stability, and healthy relationships.

Summary / Purpose of Position:

This position's primary responsibility is to shepherd a high performing team to ensure that the thrift store operates in a productive and positive manner. Success is defined by meeting or exceeding sales goals for both Gross and Net income through Christ-centered personal demonstration and leadership of all store employees in their assigned tasks and responsibilities.

Essential Duties and Responsibilities:

• Ensure that all store employees and volunteers' behavior is in accordance with the philosophy and policies of Miracle Hill Ministries.
• Provide Christ-centered leadership that ensures all are treated with fairness, dignity and respect.
• Champion positive work culture, good stewardship and efficient processes that drive strong team performance that consistently meets production and sales goals.
• Recruit, hire and train all employees to store policy and standard operating procedures; provide performance evaluation, ongoing coaching, feedback and corrective disciplinary action when needed.
• Develop store strategies and events to increase donor/customer traffic and optimize profitability.
• Plan and prepare store work schedules and assign employees, clients, and volunteers to specific duties.
• Oversee the timely processing of all incoming merchandise and appropriately set, plan and lead daily goals to achieve production and placement in all merchandise areas.
• Implement pricing strategies appropriate to current supply and demand trends to ensure sell-through.
• Evaluate inventory needs and oversee ordering merchandise and supplies from warehouse and vendors.
• Demonstrate and promote a Christ-centered store environment, encouraging exceptional donor/customer engagement and customer service, promptly greeting, assisting and thanking all donors and customers.
• Control and manage payroll and operating expenses in compliance with the annual operating budget.
• Resolve all employee, donor and customer concerns in a timely and respectful manner.
• Ensure inside and outside areas of the store are neat, clean, organized and free from any hazards.
• Ensure that employees follow proper store cash handling procedures, store funds are secured and cash reconciliation with sales receipts, daily sales records and reports are maintained and properly recorded.
• Ensure compliance of all safety guidelines, timely correcting and reporting hazards and incidents.
• Have a willingness to share the good news of Jesus Christ, give a personal testimony and pray with/for those served by the ministry.
• Mobile Phone Reimbursement: Select MHM roles are required to use their personal mobile phone device to complete their essential job duties. Those roles are approved for mobile phone reimbursement and will be paid through MHM payroll.
• Perform any of the required job duties of a thrift store associate/supervisor or other duties as assigned.

Physical Demands:

• Ability to see, distinguish color, hear, speak, bend, lift and move up to 35 pounds on a regular basis.
• Stand on one's feet for an entire shift, often in a stationary position.
• Manipulate tagging and pricing guns in a repetitive manner.
• Ability to reach into the bottom of a Gaylord box.

Supervisory Responsibilities:

• Thrift Store Supervisors and Associates
• Volunteers/Community Service/Guests

Core Attributes and Expectations:

• Display a life that reflects Miracle Hill's Core Values: Christ-centered, compassion, integrity, continual growth.
• Proven ability to organize, manage time and effectively manage multiple tasks and competing priorities.
• Model good work habits and motivate self and others to take initiative in daily tasks and operations.
• Strong delegation and communication skills to convey important information clearly and effectively.
• Exhibit servant leadership through humility, personal accountability, flexibility, problem solving, initiative and conflict resolution.
• Ability to coach, teach, train and develop others to establish a productive and positive work environment.
• Demonstrate a willingness to learn, be open to new ideas and changes and lead to them.

Qualifications/Education/Certification:

• Education or equivalent experience: BA in related field preferred, but not required.
• Experience: 3 years retail experience, preferably with one or more years in a supervisory role.
• Basic computer, cash register and accurate cash handling ability required.
• License/Certification: Valid SC driver's license is required; MVR record must meet MHM insurance criteria.
• Operate pallet jack and/or forklift as trained. Certification may be required for this position.
• Specialized training required:

Religious:

• As an evangelical Christian ministry, Miracle Hill values its rights under federal law to hire individuals who share the Christian faith and the ministry's doctrinal beliefs.
• To be considered for employment, ALL APPLICANTS MUST read and agree with our Doctrinal Statement and Employment Qualifications (scroll down on page to see qualifications).