Retail Store Manager

Crawford Thomas Recruiting; Palo Alto (CA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Profit Sharing

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Job summary

Not disclosed Luxury kitchen and bath showroom in Palo Alto is seeking an experienced Store Manager to lead its high-end location. The role blends hands-on leadership with active sales, team development, and profitability focus.

The ideal candidate has 3+ years in retail leadership, luxury retail exposure, and a track record of coaching and operating with accountability on the sales floor. This is an on-site, full-time role in Palo Alto with strong earning potential.

Qualifications

• 3+ years of retail management or leadership experience.
• Experience in high-end or luxury retail.
• Proven sales leadership with floor presence.
• Strong understanding of store operations, financials, profitability.
• Excellent leadership, coaching, and development skills.
• Strong verbal and written communication.
• Highly organized with planning, analytical, and problem-solving skills.
• Entrepreneurial, self-directed, with accountability.
• Valid driver’s license and driving record.

Responsibilities

• Lead daily showroom operations and build a collaborative, accountable team culture.
• Coach, develop, and manage team to meet performance goals.
• Own store financials, drive sales, profitability, and efficiency.
• Analyze performance data and implement revenue strategies.
• Spend 60%+ on the sales floor, actively selling.
• Build lasting customer relationships to generate repeat business.
• Ensure luxury showroom delivers an exceptional experience.
• Coordinate training and partner with vendors on product education.
• Manage inventory and maintain accurate store data.
• Oversee the showroom’s online presence and reviews across platforms.
• Use digital channels to support outreach, advertising, and events.
• Plan and host customer and industry events with ROI monitored.

Skills

Retail leadership

Luxury retail

Sales floor excellence

Team development

Customer relationship

Business acumen

Analytical thinking

Communication skills

Accountability

Education

Undergraduate/trade/design school education

Tools

Inventory management systems

Salesforce / CRM

Job description

Store Manager – Luxury Kitchen & Bath Showroom

Location: Palo Alto, CA | On-Site

Employment Type: Full-Time

Compensation: $90,000–$100,000 Base Salary + Commission

Benefits: Full Benefits + Profit Sharing + 401(k)

Position Overview

Our client, a high-end kitchen and bath showroom, is seeking an experienced Store Manager to lead its Palo Alto location. This is a hands‑on leadership and sales role responsible for store operations, team performance, customer experience, and profitability. The Store Manager will spend significant time on the sales floor while developing the team, building customer relationships, and ensuring the showroom delivers a luxury‑level experience. The ideal candidate combines retail leadership, professional sales experience, and knowledge of kitchen and bath products with an entrepreneurial, results‑driven mindset.

What You’ll Do

• Lead daily showroom operations while creating a positive, collaborative, and accountable team culture.
• Coach, develop, motivate, and manage team members to achieve individual and store performance goals.
• Own store financial performance and drive sales, profitability, and operational efficiency.
• Analyze performance data and implement strategies to increase revenue and maximize ROI and profit sharing.
• Spend 60%+ of your time on the sales floor, actively selling and demonstrating effective sales techniques.
• Build lasting customer relationships that generate repeat business and referrals.
• Ensure customers receive an exceptional experience throughout the sales and design process.
• Coordinate employee training and partner with manufacturers and vendors on product education.
• Manage inventory processes and maintain accurate store and customer information.
• Oversee the showroom’s online presence across Google, Yelp, Instagram, Facebook, and other relevant platforms.
• Use digital and social channels to support customer outreach, advertising, and showroom events.
• Plan and host customer and industry events while monitoring attendance, engagement, and ROI.

What We’re Looking For

• 3+ years of retail management or leadership experience.
• Previous experience within high‑end or luxury retail.
• Proven professional sales experience with the ability to lead by example on the sales floor.
• Strong understanding of store operations, financial performance, and profitability.
• Excellent leadership, coaching, and team‑development skills.
• Strong verbal and written communication abilities.
• Highly organized with strong planning, analytical, and problem‑solving skills.
• Entrepreneurial and self‑directed with a strong sense of accountability.
• Valid driver’s license and driving record meeting company requirements.

Preferred Qualifications

• Comprehensive knowledge of kitchen and bath products.
• Kitchen, bath, interior design, home improvement, or related showroom experience.
• Undergraduate, trade school, or design school education; equivalent professional experience will also be considered.
• Experience with inventory management systems.
• Familiarity with Eclipse, Salesforce, or similar CRM platforms.
• Experience managing store‑level social media, digital marketing, or customer events.

Compensation & Benefits

• $90,000–$100,000 base salary + commission.
• Profit‑Sharing Program with the opportunity to earn a direct share of annual profits.
• Medical, dental, vision, and prescription coverage.
• Accident and hospital indemnity coverage.
• Life insurance and long‑term disability.
• Pre‑tax healthcare and dependent care accounts.
• Paid vacation, holidays, and sick time.
• 401(k).
• Retirement cash account with company contributions.
• Professional and leadership development programs.

Ideal Candidate

You’re a sales‑focused retail leader who enjoys being on the floor with your team and customers rather than managing exclusively from an office. You understand how to balance exceptional service with accountability, sales performance, and profitability. If you have experience leading a luxury retail or kitchen and bath showroom environment and enjoy developing people, building customer relationships, and taking ownership of business results, this is an opportunity to lead a high‑end Palo Alto location with significant earning potential.

,