Showroom Manager

Galanter & Jones; Palo Alto (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Hourly wage

Monthly bonus 1.5%

Health insurance

Paid sick leave

Employee discount

Brand events

Job summary

Galanter & Jones is seeking a Showroom Manager for the Stanford Shopping Center in Palo Alto. You will oversee all showroom activities, lead a small team, and drive revenue through expert clienteling and product demonstrations.

You will build relationships with clients over time, manage daily operations, and coordinate with the sales team to close complex orders while maintaining premium merchandising and a top-tier guest experience.

Qualifications

• 3+ years in high-end retail, luxury sales, or a design showroom.
• Long consideration cycle with successful client relationships.
• Excellent follow-up and written communication.
• Strong written communication—clienteling via email.
• Experience with Shopify POS, HubSpot or similar CRM, and iPads.
• Available evenings, weekends and holidays.
• Interest in design, materials, and how products are made.

Responsibilities

• Own the guest experience from arrival to close, guiding the product story.
• Build and manage a client pipeline, draft quotes, and follow up persistently.
• Partner with sales lead on complex orders and coordinate delivery details.
• Run the floor: opening/closing, merchandising, inventory presentation.
• Lead and coach 1–2 part-time associates; set guest service tone.
• Submit monthly sales reporting and maintain order tagging.

Skills

Client relationships

Follow-up

Written communication

Evenings & weekends availability

Tools

Shopify POS

HubSpot

iPads

Job description

Showroom Manager — Stanford Shopping Center

Location: Stanford Shopping Center, Palo AltoReports to: CEOSchedule: Full-time, ~40 hours/week. Evenings and weekends required.Compensation: $32–35/hour DOE + monthly store performance bonus 1.5% of sales Employment type: Full-time, hourly, non-exempt

About Galanter & Jones

Galanter & Jones is a Bay Area design studio and the original creator of heated outdoor furniture. We design and build cast-stone seating that stays warm — so people can stay outside longer, in more months of the year, in more of the places they already love. Our work is made in San Francisco and sold through our factory showroom, our own retail locations, and partners including Design Within Reach.

About the Role

You run the Stanford showroom. You are responsible for what happens in the space, for the people who work in it, and for the revenue it generates.

Most of your day is spent with guests — getting them to sit down, explaining how the product works, and starting a relationship that often takes weeks to become a sale. You will build and manage a pipeline of interested clients, follow up with genuine care, and work closely with our sales team to bring those relationships to close.

The rest is running a business: scheduling, opening and closing, merchandising, inventory presentation, monthly sales reporting, and coaching a small part-time team.

This is a hands-on role in a 450-square-foot space. There is no back office.

What You'll Do

Own the guest experience. Welcome every person who comes in, invite them to sit, and let the product do the work. Answer technical questions with confidence. Share why the company exists.

Build and manage a client pipeline. Capture leads accurately, draft quotes, and follow up persistently and warmly over the weeks a purchase decision usually takes. Manage all of it in HubSpot.

Partner on the close. Work alongside our sales lead on complex, trade, and multi-unit orders. Coordinate delivery details and make the purchase experience seamless.

Run the floor. Open and close, maintain merchandising standards, keep the space beautiful, manage supplies and daily operations.

Lead a small team. Schedule and coach 1–2 part-time associates. Set the tone for how guests are treated.

Report accurately. Submit monthly sales reporting on time and maintain accurate order tagging.

What We're Looking For

• 3+ years in high-end retail, luxury sales, or a design showroom, with a track record of building client relationships that convert over time
• Genuine comfort with a long consideration cycle. Our average order is five figures and rarely closes on the first visit.
• Excellent follow-up. You know the difference between attentive and pushy.
• Strong written communication — much of your clienteling happens over email
• Comfortable with Shopify POS, HubSpot or a similar CRM, and iPads
• Available evenings, weekends, and holidays
• Interest in design, materials, and how things are made

Compensation & Benefits

• $32–35/hour depending on experience
• Monthly store performance bonus — 1.5% of store revenue, paid monthly
• Health insurance
• Paid sick leave
• Employee discount
• Participation in brand events and activations

Work location: In person, Palo Alto