Retail Store Manager

Mining Kart LLC; Chesapeake (VA); On-site; USD 52,000 - 72,000; Full time

Job summary

Mining Kart LLC in Chesapeake, VA is seeking a capable supervisor to lead retail sales staff across our store locations. The role focuses on directing sales and service activities, resolving customer issues, and implementing training programs to improve performance and customer satisfaction.

You will coordinate staffing, monitor budgets, and liaise with dealers and distributors to ensure effective operations and profitability. A strong communicator with 3–5 years experience is desired.

Qualifications

• Directs and coordinates activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
• Provides leadership to retail staff and ensures quality service.
• Resolves customer complaints regarding sales and service.

Responsibilities

• Directs and coordinates activities involving sales of products and services.
• Plans and directs staffing, training, and performance evaluations to develop sales and service programs.
• Monitors customer preferences to determine focus of sales efforts.
• Represents company at trade association meetings to promote products.
• Reviews reports to project sales and determine profitability.

Skills

Retail supervision

Customer service

Communication

Team leadership

Training

Planning

Education

Associate's degree

Job description

Job Description

Job Summary

Directly supervises and coordinates activities of retail sales workers in an establishment or department.

General Accountabilities

Resolves customer complaints regarding sales and service.

• Monitors customer preferences to determine focus of sales efforts.
• Directs and coordinates activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale.
• Reviews operational records and reports to project sales and determine profitability.
• Directs, coordinates, and reviews activities in sales and service accounting and record keeping, and in receiving and shipping operations.
• Advises dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.
• Prepares budgets and approve budget expenditures.
• Represents company at trade association meetings to promote products.
• Plans and directs staffing, training, and performance evaluations to develop and control sales and service programs.
• Advises customers on types of and purchase needs.
• Directs clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
• Direct foreign sales and service outlets of an organization, as directed.
• Assesses marketing potential of new and existing store locations, considering statistics and expenditures.
• *The company reserves the right to add or change duties at any time.

Job Qualifications

• Education: Associate's degree
• Experience: 3-5 years of related experiences

Skills

• Excellent verbal and written communication
• Service orientation
• Coordination
• Active listening
• Monitoring
• Management of personnel resources