Retail Store Management Trainee - 2694

FirstCash, Inc.; Athens (TN); Hybrid; USD 23,419 - 37,071; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision benefits

Vacation and Sick/Personal leave

Tuition reimbursement up to $2,000 per year

Employee discounts from day one

Job summary

FirstCash, Inc. is seeking a Retail Store Management Trainee in Athens, Tennessee. The role involves supporting the Store Manager and ensuring daily operations run smoothly. Ideal candidates will have retail management experience and excel in creating a positive customer-focused environment.

Perks include comprehensive benefits, earned wage access, and unlimited earning potential through commission based on performance. Join a company that values equal opportunity and provides a supportive work atmosphere.

Qualifications

• Minimum of 1 year of retail management experience.
• Ability to lift/carry up to 50 pounds.
• Computer literate and able to operate POS systems.

Responsibilities

• Lead day-to-day store operations and promote a positive environment.
• Recruit and train store employees according to company standards.
• Evaluate financial statements to ensure financial goals.
• Monitor asset protection through inventory control.
• Assist customers and address their issues promptly.

Skills

Retail Management Experience

Customer Service

Cash Handling

Multi-tasking

Analytical Skills

Education

High School Diploma or GED

Tools

Point-Of-Sale (POS) Systems

Job description

Retail Store Management Trainee

$17.00 to $26.91 per hour

This role is designed for external retail assistant managers and store managers interested in “fast‑tracking” into a Store Management position. It requires a minimum of 1 year retail management experience.

Position Summary

We are seeking a Store Manager Trainee with a minimum of six months of Store Management experience. The trainee is accountable for the day‑to‑day operations of the store and promoting a positive, productive environment. The role partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. The position will also analyze store financial statements to ensure financial goals are met and help promote the business and acquire new customers.

Responsibilities of a Store Management Trainee

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal‑setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods, including standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• May be asked to assist a customer on the exterior of the building or retrieve products stored in exterior storage buildings.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations as business needs dictate.
• Must have the ability to work a flexible retail schedule based on business needs, including weekends and holidays.
• Store Manager Trainee will work 45+ hours a week; hours are not guaranteed.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Store Manager Trainees may earn 2‑8% commission based on the gross profit of their personal performance. Additional details are provided during the interview process.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• Best working hours – most stores open 9 AM to 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available on the second day of employment, allowing up to 50% of earned wages to be withdrawn up to seven times in a payroll cycle.
• Unlimited commission above hourly base rate.
• Vacation: one week after six months, an additional week after one year, and two weeks each anniversary thereafter; adjustments for state/local requirements.
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter, with adjustments for state/local requirements.
• Employee discounts available from the first day.
• Tuition reimbursement up to $2,000 per year (subject to program requirements).
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the FirstCash 401(k) program after six months.
• Access to the FirstCash Pet Insurance program.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will also provide reasonable accommodations for qualified individuals with disabilities.