Retail Store Management Trainee - 2783

FirstCash, Inc.; New Orleans (LA); On-site; USD 17,908 - 30,858; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision

Vacation: One week after six months

Employee discounts from day one

Tuition reimbursement up to $2,000 per year

Access to a 401(k) program

Job summary

FirstCash, Inc. is looking for a Retail Store Management Trainee in New Orleans, Louisiana. The candidate must have at least one year of retail management experience and be ready to engage with customers while managing day-to-day operations.

This role offers a competitive hourly wage between $13.00 to $22.40, plus commission based on store performance. Full benefits and perks, including health insurance and vacation time, are provided.

Qualifications

• Minimum of 1 year retail management experience.
• Ability to work with firearms and become firearms certified.
• Computer literate and able to operate common office machines.

Responsibilities

• Facilitate a customer-centric environment.
• Monitor and assist in training staff.
• Recruit top talent through prescribed channels.
• Ensure asset protection through inventory control.
• Administer store processes such as loan management and merchandising.

Skills

Retail management experience

Customer service skills

Cash handling

Multi-tasking

Detail-oriented

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Retail Store Management Trainee

We are currently looking for the right Retail Store Management Trainee to join our team!

$13.00 to $22.40 per hour

This role is designed for external retail assistant managers and store managers interested in fast‑tracking into a Store Management position. It requires a minimum of 1 year retail management experience.

Our retail sales associates can earn up to 8% on transactions, which could average an additional $5.83 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned, up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: One week of paid vacation after completing six months of full‑time service; an additional week after one year; and two weeks on each anniversary thereafter (state/local adjustments apply).
• Sick/Personal: 8 hours after six months, 16 hours each anniversary thereafter, with adjustments as required by state/local law; 24 hours after five years.
• Employee discounts available from day one of active employment.
• Tuition reimbursement (up to $2,000 per year) via FirstCash Education for full‑time employees who meet program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks.
• Auto‑enrollment in the FirstCash 401(k) program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking a Store Manager Trainee with a minimum of six months of store management experience. The trainee is accountable for day‑to‑day operations, promotes a positive and productive environment, and partners with the Store Manager to lead and develop staff, recruit and retain talent, maximize financial goals, and manage customer relations. The trainee analyzes financial statements, commits to the company’s asset protection program, promotes the business, and targets new customer acquisitions across a wide variety of merchandise.

The position offers an hourly wage plus commission based on productivity and a bonus tied to store performance; total compensation depends on location, qualifications, and experience.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers and addressing issues promptly.
• Monitor and assist in training pawnbrokers to meet FirstCash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring procedures protect assets.
• Ensure asset protection through inventory control, property safety, documentation, and securing customer loans.
• Administer store processes such as inventory, loan management, merchandising, presentation, store systems, and enterprise reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal setting.
• Maintain operating standards that meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development.
• Communicate clearly with employees to ensure understanding of the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• Act as manager on duty in the absence of the Store Manager.
• Perform other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties requiring extended periods of standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Demonstrated ability to supervise others effectively.
• Ability to work with firearms and become firearms certified.
• Possibility of assisting customers outside the building or retrieving products from exterior storage.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Willingness to work multiple locations as needed.
• Flexible schedule, including weekends and holidays.
• Expected to work 45+ hours a week; hours are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Multi‑tasking in a fast‑paced environment.
• Detail‑oriented with strong organizational and analytical skills.
• Cash handling experience required.
• Independent work with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual Applicants Are Encouraged to Apply!

Commission Plan Information

The employee commission incentive plan is proprietary. Store Manager Trainees may earn 2–8% commission based on gross profit of personal performance. Details are provided during the interview process.

Note: The information in this description is not intended to be an all‑inclusive list of duties. Management may assign additional duties at any time.

All employees agree to a binding arbitration agreement to resolve disputes.

Pay rates will not be below applicable local minimum wage requirements.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. It is the policy of FirstCash to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.