Retail Store Management Trainee - 2078

FirstCash, Inc.; Montgomery (AL); On-site; USD 22,730 - 33,062; Full time

Benefits offered by this job

Comprehensive Medical, Dental, Vision, Life insurance

Employee discounts

Tuition reimbursement up to $2,000 per year

Vacation and sick leave policies

Access to a 401k program

Earned Wage Access program

Job summary

FirstCash, Inc. is seeking a Retail Store Management Trainee in Montgomery, Alabama. The role requires at least six months of Store Management experience and offers an hourly wage with the potential for commission based on performance.

The position involves day-to-day store operations, engaging with customers, recruiting talent, and driving sales. Comprehensive benefits include medical, dental, vision, and vacation time.

Qualifications

• Minimum of six months of Store Management experience.
• Must be willing and able to lift/carry up to 50 pounds.
• Ability to work with firearms and to become firearms certified.
• Computer literate and able to operate office machines.

Responsibilities

• Engage customers in a friendly and professional manner.
• Open and close the store, including cash counting.
• Recruit top talent through company channels.
• Ensure profitable store operations and adherence to procedures.
• Communicate store's mission and profit objectives clearly.

Skills

Retail management experience

Customer service skills

Cash handling experience

Ability to work independently

Detail-oriented with strong organizational skills

Education

High School Diploma or equivalent

Tools

Point-Of-Sale (POS) systems

Job description

Retail Store Management Trainee

$16.50 to $24.00 per hour

This role is designed for external retail assistant managers and store managers interested in fast-tracking into a Store Management position. The role requires a minimum of 1 year retail management experience.

Retail sales associates can earn up to 8% on transactions, which could average an additional $5.15 per hour on top of your hourly rate.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program is available to all employees on the second day of employment. Employees can withdraw up to 50% of the wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• VACATION: Employees are granted one week of paid vacation after completing six months of active, full-time service. Eligible employees receive an additional week (40 hours) after completing one year of active employment and two weeks (80 hours) on each anniversary date thereafter (120 hours after five years).
• SICK/PERSONAL: Eligible employees are granted 8 hours after six months of employment, then 16 hours each anniversary thereafter (24 hours after five years).
• Employee discounts are available to all employees on the first day of active employment.
• Tuition Reimbursement with FirstCash Education (up to $2,000 per year) available to full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from 1,000+ companies with FirstCash Perks!
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking a Store Manager Trainee with a minimum of six months of Store Management experience. A Store Manager Trainee is accountable for the day‑to‑day operations of the store and promotes a positive, productive environment. The position partners with the Store Manager to lead and develop store employees, recruit and retain top talent, maximize financial goals, and manage Customer Relations/Customer Satisfaction. This position sets the tone for a customer‑centric environment.

Alongside the Store Manager, this position analyzes store financial statements to ensure financial goals are met. The role is required to commit to the company’s asset protection program, promote our business, and target new customer acquisitions. Employees work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage. Store Manager Trainees earn commission based on productivity and a bonus based on store performance. Actual pay depends on location, qualifications, and experience.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of Pawnbrokers so their development meets the prescribed FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures are followed to protect assets.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal‑setting.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete the assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure that they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods of time (standing, stooping, walking, climbing, pushing, pulling, and lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and to become firearms certified.
• Employees may be asked to assist a customer on the exterior of the building or retrieve products stored in exterior buildings.
• Minimum age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Should be able to work in multiple locations, as business needs dictate.
• Must work a flexible retail schedule based on business needs, including weekends and holidays.
• Store Manager Trainee will work 45+ hours a week; hours are based on business needs and are not guaranteed.
• Computer literate and able to operate Point‑Of‑Sale (POS) systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

The employee commission incentive plan is proprietary to FirstCash. Store Manager Trainees have the potential to earn 2–8% commission, based on the gross profit of their personal performance. Detailed information is provided during the interview process.

Note: The information contained in this description is not intended to be an all‑inclusive list of duties and responsibilities. Management has the discretion to assign or reassign duties at any time. Duties may change due to reasonable accommodation or other reasons.

Should you be offered and accept a position with us, the company requires all employees to agree to a binding arbitration agreement to resolve disputes.

Payrates will not be below any applicable local minimum wage requirements.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

It is the policy of FirstCash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, FirstCash will provide reasonable accommodations for qualified individuals with disabilities.