Retail Store Management Trainee - 4428

FirstCash, Inc.; Wilmington (NC); On-site; USD 22,730 - 34,440; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

Earned Wage Access program

Vacation and Sick Leave

Tuition Reimbursement

Employee Discounts

Job summary

FirstCash, Inc. is hiring a Retail Store Management Trainee in Wilmington, North Carolina. This role is designed for those with retail management experience looking to advance. Key responsibilities include overseeing daily operations, training staff, and enhancing customer relations.

Offering competitive pay between $16.50 and $25.00 per hour, this position also comes with extensive perks such as medical benefits, commissions, and vacation time.

Qualifications

• Minimum of 1 year retail management experience required.
• Willingness to lift/carry up to 50 pounds.
• Ability to work a flexible retail schedule, including weekends and holidays.

Responsibilities

• Ensure customer-centric operations and engage with customers.
• Assist in training and supervision of pawnbrokers.
• Evaluate store financial statements and drive profitability.

Skills

Supervision

Cash handling

Multi-tasking

Analytical skills

Detail-oriented

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Retail Store Management Trainee

$16.50 to $25.00 per hour

This role is designed for external retail assistant managers and store managers interested in fast‑tracking into a Store Management position. Requires a minimum of 1 year retail management experience.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• The ability to earn unlimited commission above your hourly base rate.
• Vacation: Employees are granted one week of paid vacation after completing six months of active, full‑time service. Eligible employees are provided an additional week of vacation after completing one year of active employment and two weeks on each anniversary date thereafter. 120 hours after five years.
• Sick/Personal: 8 hours after 6 months of employment, then 16 hours each anniversary thereafter. 24 hours after five years.
• Employee discounts available to all employees on the first day of active employment.
• Tuition Reimbursement up to $2000 per year for full‑time employees who meet the minimum program requirements.
• Access to over 10,000 discounts from more than 1,000 companies.
• Auto‑enrollment in the FirstCash 401k program after six months of employment.
• Access to the FirstCash Pet Insurance program.

Position Summary

We are seeking a Store Manager Trainee with a minimum of six months of Store Management experience. The Store Manager Trainee is accountable for day‑to‑day operations and promoting a positive, productive environment. The role partners with the Store Manager to lead and develop store employees, recruit and retain talent, maximize financial goals, and manage customer relations. The position also analyzes financial statements, commits to the asset protection program, and targets new customer acquisitions.

Responsibilities

• Facilitate a customer‑centric environment by engaging customers and addressing issues.
• Assist in the training of pawnbrokers, ensuring they meet FirstCash standards.
• Recruit top talent through company‑prescribed channels.
• Open and close the store, count cash drawers and merchandise, ensuring all procedures are followed for asset protection.
• Ensure asset protection through inventory control, property safety procedures, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability.
• Ensure that operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Willing and able to lift/carry up to 50 pounds.
• Willing and able to perform duties and tasks for extended periods (i.e., standing, stooping, walking, climbing, pushing, pulling, lifting).
• Demonstrated ability to effectively supervise others.
• Ability to work with firearms and become firearms certified.
• May be asked to assist a customer on the exterior of the building.
• Minimum age: 18 years.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations as business needs dictate.
• Must work a flexible retail schedule, including weekends and holidays.
• Store Manager Trainee will work 45+ hours a week; hours are based on business needs.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply!

Commission Plan Information

Store Manager Trainees have the potential to earn 2–8% commission based on the gross profit of their personal performance.

Payrates will not be below any applicable local minimum wage requirements.

* Earned Wage Access is a service provided by NetSpend; signup by the employee is required; restrictions and fees apply.

** FirstCash 401K program is available to all employees 21 years of age or older.

***Maximum base payrate is derived from the applicant’s previous experience and skill sets applicable to the specific position.

FirstCash Holdings, Inc. is an Equal Opportunity Employer

FirstCash provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law. FirstCash also provides reasonable accommodations for qualified individuals with disabilities.