Retail Store Management Trainee - 2948

FirstCash, Inc.; Kansas City (MO); On-site; USD 23,005 - 34,715; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision options

Earned Wage Access program

Vacation after 6 months

Tuition reimbursement up to $2,000 per year

Employee discounts

Auto-enrollment in 401(k) program

Job summary

FirstCash, Inc. is looking for a Retail Store Management Trainee in Kansas City, MO. The ideal candidate will have at least one year of retail management experience and a strong ability to lead a team. This role involves managing day-to-day store operations, training employees, and driving store profitability. Additionally, Store Management Trainees earn a competitive hourly wage plus commission and enjoy various benefits.

The position requires a flexible retail schedule and the capability to lift up to 50 pounds.

Qualifications

• Minimum 1 year of retail management experience.
• Must be able to lift/carry up to 50 pounds.
• Must work a flexible retail schedule, including weekends.

Responsibilities

• Facilitate a customer-centric environment.
• Monitor and assist in the training of employees.
• Evaluate the store’s financial statements.

Skills

Supervisory Skills

Cash Handling

Customer Service

Detail-Oriented

Analytical Skills

Education

High School Diploma or GED

Tools

POS Systems

Job description

We are currently looking for the right Retail Store Management Trainee to join our Team!

$16.70 to $25.20 per hour. This role is designed for external retail assistant managers and store managers interested in ‘fast‑tracking’ into a Store Management position. This role requires a minimum of 1 year retail management experience.

Our retail sales associates can earn up to 8% on transactions, which could average an additional $6.19 per hour on top of your hourly rate.

Position Summary

We are seeking a Store Manager Trainee with a minimum of six months of Store Management experience. A Store Manager Trainee is accountable for the day‑to‑day operations of the store and promotes a positive, productive environment. The position partners with the Store Manager to lead and develop employees, recruit and retain top talent, maximize financial goals, and manage customer relations and satisfaction. The role analyzes financial statements to ensure goals are met, commits to the asset protection program, promotes the business, and targets new customer acquisitions. All employees work with a wide variety of merchandise, including tools, electronics, firearms (in FFL locations), and more.

This position offers an hourly wage. Store Manager Trainees earn commission based on productivity and a bonus based on store performance. Actual pay will be based on location, qualifications, and experience.

Responsibilities of a Store Management Trainee

• Facilitate a customer‑centric environment by engaging customers in a friendly and professional manner and rapidly addressing customer issues.
• Monitor and assist in the training of pawnbrokers so their development meets FirstCash standards.
• Recruit top talent by sourcing candidates through company‑prescribed channels.
• Open and close the store, including counting cash drawers and merchandise, and ensuring all procedures follow asset‑protection mandates.
• Ensure asset protection through inventory control, property safety procedures, documentation, and securing customer loans.
• Administer processes and procedures within the store, including inventory, loan management, merchandising, store presentation, store systems, and enterprise‑level reporting.
• Evaluate the store’s financial statements and drive profitability through communication and goal‑setting.
• Ensure operating standards meet or exceed FirstCash standards.
• Monitor loan qualification and buying processes to ensure the value and integrity of all loans issued.
• Complete assigned tasks and training for self‑development as requested.
• Communicate clearly with employees to ensure they understand the store’s mission and profit objectives.
• Remain up‑to‑date on product knowledge.
• The Assistant Store Manager acts as manager on duty in the absence of the Store Manager.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Must be willing and able to perform duties and tasks for extended periods. Tasks may include standing, stooping, walking, climbing, pushing, pulling, and lifting.
• Must have demonstrated ability to effectively supervise others.
• Must have ability to work with firearms and obtain firearms certification.
• May be asked to assist a customer on the exterior of the building or retrieve products from exterior storage areas.
• Minimum age 18 years old.
• High School Diploma, GED, or equivalent experience.
• Must be able to work in multiple locations as business needs dictate.
• Must work a flexible retail schedule, including weekends and holidays.
• Store Manager Trainee will work 45+ hours per week. Hours are based on business needs and are not guaranteed.
• Computer literate and able to operate POS systems and common office machines.
• Ability to multi‑task in a fast‑paced environment.
• Detail‑oriented with strong organizational skills.
• Analytical skills.
• Cash handling experience is required.
• Ability to work independently with minimal supervision.
• Excellent work ethic and strong business sense.

Bilingual applicants are encouraged to apply.

Benefits

• Comprehensive medical, dental, vision, life, supplemental, and other voluntary options (eligibility required).
• Working hours: Most stores open at 9 AM and close at 6 PM; many stores are closed on Sundays.
• Earned Wage Access program available from the second day of employment.
• Unlimited commission above the hourly base rate.
• Vacation: One week paid after six months of full‑time service; additional weeks after each anniversary year.
• Sick/Personal leave: 8 hours after six months, 16 hours each subsequent anniversary year.
• Employee discounts available from the first day of active employment.
• Tuition reimbursement up to $2,000 per year for full‑time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies.
• Auto‑enrollment in the FirstCash 401(k) program after six months.
• FirstCash Pet Insurance program.

Commission Plan Information

The commission incentive plan is proprietary to FirstCash. Store Manager Trainees have the potential to earn 2‑8% commission based on gross profit of personal performance. Detailed information is provided during the interview process.

Additional Terms

All employees are required to agree to a binding arbitration agreement to resolve disputes. Pay rates will not be below applicable local minimum wage requirements.

FirstCash 401(k) program is available to employees 21 years of age or older.

Maximum base payrate is derived from the applicant’s previous experience and skills applicable to the specific position.

Equal Opportunity Employer

FirstCash Holdings, Inc. is an Equal Opportunity Employer. The company provides equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. FirstCash will provide reasonable accommodations for qualified individuals with disabilities.