Retail Store Leader: Operations, Service & Growth

Goodwill of the Olympics & Rainier Region; Olympia (WA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, and Dental insurance

401(k) Retirement Plan

Vacation (1-4 Years: 80 hours annually

8 paid holidays annually

Employee merchandise discounts

Promotions from within

Job summary

Goodwill of the Olympics & Rainier Region in Olympia, WA seeks an Assistant Store Manager to supervise retail supervisors and hourly staff, support day-to-day store operations, and ensure exceptional customer service and a safe work environment.

The role partners with the Store Manager to achieve sales and operational goals, manage payroll, audits, and inventory, and lead hiring, onboarding, and training in line with company guidelines.

Qualifications

• High School diploma or GED equivalent.
• 3+ years related experience in retail supervision or management with proven incremental supervisory advancement.
• Exceptional analytical, judgment, decision-making and communications skills.
• Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus.

Responsibilities

• Support the Store Manager in achieving operational, financial, and customer service objectives within the retail environment.
• Perform all store opening and closing procedures and responsibilities.
• Provide daily leadership and oversight of retail operations to ensure efficient store performance and a positive customer experience.
• Maximize sales through proper stock rotation, merchandising, signage, and inventory levels of new and used goods.
• Assure a continuous flow of product through production support and partnership with inventory and new goods.
• Lead and coordinate semi-annual inventory processes, including preparation, execution, and follow-up activities.
• Monitor safe access procedures and ensure all cash handling activities comply with company policies and established controls.
• Oversee supply ordering and inventory management processes to support retail operations.
• Delegate work assignments appropriately to retail supervisors and hourly retail team members to support efficient store operations.
• Monitor operating expenses and assist in managing store budgets, including monthly and annual reporting requirements.
• Ensure payroll expenses remain within budget parameters.
• Ensure payroll records, timekeeping, wage requests, and employee documentation are accurate and current.
• Process and maintain records for employee reimbursements, petty cash, and travel-related expenses.
• Ensure building systems and facilities are properly maintained by submitting and monitoring maintenance requests.
• Actively participate in interviewing, onboarding, and training retail employees in accordance with Goodwill's hiring guidelines and practices.

Skills

Leadership

Customer service

Communication

Analytical thinking

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Goodwill of the Olympics & Rainier Region in Olympia, WA seeks an Assistant Store Manager to supervise retail supervisors and hourly staff, support day-to-day store operations, and ensure exceptional customer service and a safe work environment.

The role partners with the Store Manager to achieve sales and operational goals, manage payroll, audits, and inventory, and lead hiring, onboarding, and training in line with company guidelines.