Retail Store Leader in Training

Goodwill of Central and Northern Arizona; Frederick (MD); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Medical plans (3)

Health Reimbursement Account (HRA)

Dental plans (3)

Vision plan

401K plans

Life insurance

Employee Assistance Program (EAP)

Paid time off

Paid holidays

Job summary

Goodwill of Monocacy Valley in Frederick, MD is seeking a Store Manager to drive retail operations, revenue, and donations. You will lead the Assistant Store Manager, Production Team, and Donation Attendants while ensuring excellent customer service and adherence to Goodwill standards.

Join a mission-driven team focused on reducing unemployment. This on-site role offers a competitive starting pay with a monthly performance bonus after training and opportunities for growth within the organization.

Qualifications

• Two years' work experience in retail management.
• One-year customer service experience.
• Proficient in Microsoft Office Suite.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen, where applicable for position.
• Ability to speak and read English proficiently.
• High School Diploma or Equivalent preferred.

Responsibilities

• Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
• Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations.
• Monitors product levels daily to achieve bottom line sales budget against targets.
• Ensures payroll costs and operating costs are managed to budget.
• Ensures Team Members deliver excellent customer service to donors and customers.
• Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
• Partners with community businesses and organizations to promote Goodwill mission.
• Maintains regular and consistent in-person attendance.
• Serves as a Goodwill ambassador to the community.
• Transfers to different stores at any given moment due to business needs.
• Covers shifts at different stores at any moment due to business needs.
• Ensures that all Team Members are well-trained and fulfill their duties and responsibilities.
• Ensures that Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing.
• Ensures that Production Team processes, prices, and displays product per company standards and to achieve store goals.
• Under direction of the Retail District Manager, partners with other store locations to allocate donations, Team Members, and leadership to maximize area performance.
• Ensures that Team Members are operating per company standards and procedures.
• Must have reliable transportation in order to perform daily tasks such as dropping off the bank deposit, helping at other stores, and attending personal training and development classes.
• Transfers to different stores at any time due to business needs.
• Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
• Builds a high-performing team.
• Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
• Ensures that the Assistant Store Manager effectively manages performance of Retail Store Associates.
• Plays critical role in driving company culture change efforts and change management processes.
• Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation.
• Performs other related duties, as assigned.

Skills

Retail management

Customer service

Microsoft Office

Driver's license

English proficiency

Education

High school diploma

Job description

Goodwill of Monocacy Valley in Frederick, MD is seeking a Store Manager to drive retail operations, revenue, and donations. You will lead the Assistant Store Manager, Production Team, and Donation Attendants while ensuring excellent customer service and adherence to Goodwill standards.

Join a mission-driven team focused on reducing unemployment. This on-site role offers a competitive starting pay with a monthly performance bonus after training and opportunities for growth within the organization.