Retail Store Leader & High‑Impact Sales Coach

Victra; Pico Rivera (CA); On-site; USD 58,650,000 - 103,320,000; Full time

Benefits offered by this job

Paid Training

Health Insurance

Paid Maternity Leave

401K Match

Tuition Reimbursement

Discount on Verizon service

Disaster Relief

Referral Bonus

Contests

Career Growth

Job summary

Victra in the United States seeks an Assistant General Manager to lead a retail sales team, drive performance, and create exceptional customer experiences. You will coach, hire, and develop talent while managing daily store operations when the GM is away.

You\'ll own sales goals, analyze metrics, and ensure merchandising and customer service standards are met, while delivering a profitable store in a competitive wireless retail environment.

Qualifications

• Background in customer service within the retail, restaurant, or wireless industry preferred.
• 1-2 years of experience in a Customer Service or leadership role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Balanced multiple opposing priorities in a multifaceted environment.
• Set goals, evaluated performance, and developed a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Responsibilities

• Interviewing and hiring decisions for your store — helping bring in the best talent is as much your job as developing the team you already have.
• Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic.
• Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments.
• Take personal ownership of your own individual sales performance on the floor — lead the numbers, don't just manage them.
• Taking direction from store leader on day-to-day operations while prioritizing to deliver on commitments under pressure.
• Keep score daily — track your own performance and your team's key sales metrics every day, and use that scorecard to coach in the moment rather than waiting for a weekly review.
• Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality.
• Completing store opening and closing activities.
• Collective responsibility on attaining store targets daily/weekly/monthly.
• Model the standard Victra Greet on the sales floor — introduce yourself, get the guest's name, and ask what brings them in — and coach your team to deliver it every guest, every time.
• Leading your team by resolving customer issues and assisting with customer transactions.
• Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store so every guest gets a great in-store experience.
• Build reciprocal relationships with your team and fellow store leaders — use honest, compelling communication to earn their commitment and support.
• Champion new merchandising standards and planogram changes as they roll out, leading your team through the change rather than just enforcing it.
• Setting and sharing daily/weekly/monthly goals with sales teams.
• Own the store's daily sales strategy alongside the General Manager: translate weekly/monthly goals into a clear plan for each shift, and adjust that plan as the day unfolds.
• Lead by example on the sales floor, using your product expertise and confidence to influence how your team shows up for every guest.

Skills

Customer service

Leadership

Sales goals

Coaching

Hiring decisions

Education

High school diploma or GED

Job description

Victra in the United States seeks an Assistant General Manager to lead a retail sales team, drive performance, and create exceptional customer experiences. You will coach, hire, and develop talent while managing daily store operations when the GM is away.

You\'ll own sales goals, analyze metrics, and ensure merchandising and customer service standards are met, while delivering a profitable store in a competitive wireless retail environment.