Retail Store Leader: Guest Experience & Growth

krispy; New York (NY); On-site; USD 68,000 - 92,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities

Medical, vision, and dental insurance

Employee discount

401K

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme is seeking a Retail Manager to oversee the shop’s front-of-house and sales efforts, including Hot Light times, fundraising, and suggestive selling. You will lead the team, drive profitability, and ensure guest satisfaction while maintaining high standards of safety and sanitation.

Reporting to the Manager of Retail, you’ll recruit, train, and develop staff, manage budgets, receipts, and inventory, and partner with the store team to hit financial goals.

Qualifications

• High school or GED required.
• 3-5 years management experience in a retail or QSR environment.
• Must be at least 21 years of age.
• Experience with sales, management, production, and customer service.
• Strong communication, organizational, and leadership skills.
• Pleasant disposition, sociable, accommodating nature, and enthusiasm.
• Self-motivation, creativity, and adaptability.
• Basic computer, telephone, and fax knowledge.
• Must perform all related competencies outlined in the Krispy Kreme Management Training Workbook.
• Post secondary education strongly preferred.

Responsibilities

• Serve as a role model for customer-first behaviors according to company standards.
• Build a team of customer-focused employees through coaching and measurement.
• Responsible for Doughnut Ambassador deployment to focus on creating a great guest experience.
• Handle customer situations professionally
• Handle any customer concerns
• Respond to customer inquiries on a timely basis
• Ensure all products meet Krispy Kreme quality standards
• Conduct store tours
• Direct and manage store sales efforts, including Hot Light times and fundraising
• Work with the Management team to achieve business plan objectives and profitability.

Skills

Leadership

Communication

Customer service

Sales

Team development

Education

High school diploma or GED

Post-secondary education preferred

Tools

POS knowledge

Job description

Krispy Kreme is seeking a Retail Manager to oversee the shop’s front-of-house and sales efforts, including Hot Light times, fundraising, and suggestive selling. You will lead the team, drive profitability, and ensure guest satisfaction while maintaining high standards of safety and sanitation.

Reporting to the Manager of Retail, you’ll recruit, train, and develop staff, manage budgets, receipts, and inventory, and partner with the store team to hit financial goals.