Doughnut Shop Store Leader – Operations & Growth

krispy; Greenville (NC); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities- we are growing!

Comprehensive benefits (medical,vision

and dental insurance

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme is seeking a General Manager in Greenville, NC to lead store operations, oversee production, sales and HR, and develop a professional staff focused on maximizing revenue and customer satisfaction.

As the shop leader, you will manage production quality, implement safety and sanitation standards, and coordinate schedules to meet customer demand. Strong leadership and communication are essential in this role.

Qualifications

• 4+ years' experience in QSR or retail environment in a management capacity required.
• Must be at least 21 years of age.
• Ability to work all necessary work schedules, including holidays/weekends.
• Effective communication skills, both written and verbal.

Responsibilities

• You serve as a role model for customer-first behaviors according to company standards.
• Building a team of customer-focused employees through coaching and performance management.
• Responsible for ensuring all products meet Krispy Kreme quality standards and in turn, guarantee customer satisfaction.
• Ensure all store physical property is in good working condition.
• Directing and managing store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
• Achieving business plan objectives and profitability according to store operating plan and established financial goals.
• Demonstrate safety consciousness and promote store safety.
• Maintain a high level of store sanitation and cleanliness.
• Understand and implement procedures to maximize efficiencies and control variances in daily production of product and overall store performance.
• Understand the production process and maintain a schedule that guarantees high quality and output while also implementing store quality control procedures.
• Coordinate production schedules to meet customer demands and to minimize labor hours
• Interface with corporate office personnel in a timely manner as needed.

Skills

People leadership

Operations management

Customer service

Staff coaching

Education

High school diploma or GED

Job description

Krispy Kreme is seeking a General Manager in Greenville, NC to lead store operations, oversee production, sales and HR, and develop a professional staff focused on maximizing revenue and customer satisfaction.

As the shop leader, you will manage production quality, implement safety and sanitation standards, and coordinate schedules to meet customer demand. Strong leadership and communication are essential in this role.