Shop Operations Lead — Grow Toward GM

krispy; Dalton (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Career opportunities

Comprehensive benefits

Employee discount program

401K plan

PTO

Company events

Education Reimbursement

Adoption Assistance

Life Insurance

FSA/HSA Plans

Pet Insurance

Job summary

Krispy Kreme invites applications for Assistant Manager in the United States. You will partner with the General Manager to deliver a WOW experience, support shop operations, and develop staff toward future General Manager roles.

Responsibilities include coaching teams, assisting with hiring and onboarding, maintaining product knowledge, handling cash and inventory, ensuring equipment reliability, and upholding sanitation and exceptional guest service.

Qualifications

• High school diploma or equivalent.
• Five (5) years of experience in a job involving food service or retail industry.
• Has a steadfast commitment to nurture an equitable, unbiased culture where our peeps are empowered to showcase their originality.
• At least 2 years of management experience
• Must be 18 years of age or over.
• Effective communication skills, both written and verbal
• Travel Requirements: 0-10%
• Must be authorized to work in the US without sponsorship.

Responsibilities

• Manage and build a team of customer-focused employees through coaching, measurement, and fostering teamwork.
• Assist General Manager in recruiting, hiring, training, onboarding, and dispute resolution of team members.
• Maintain knowledge of products and current promotions
• Assist with in-shop accounting functions, including cash handling, completing corporate financial and operational reporting, counting, and depositing revenues, and managing inventory control.
• Ensure equipment and resources are operational for team member use including production equipment, POS system, retail equipment, drive-thru, and processing equipment.
• Maintain a high level of shop sanitation and cleanliness.
• Provide exceptional customer service to guests by nurturing a culture where all people know that their wonderfully original identities are welcomed & loved.

Skills

Team leadership

Customer service

Communication

Staff development

Problem solving

Education

High school diploma

Tools

POS system

Job description

Krispy Kreme invites applications for Assistant Manager in the United States. You will partner with the General Manager to deliver a WOW experience, support shop operations, and develop staff toward future General Manager roles.

Responsibilities include coaching teams, assisting with hiring and onboarding, maintaining product knowledge, handling cash and inventory, ensuring equipment reliability, and upholding sanitation and exceptional guest service.