Retail Store Leader: Drive Sales, Service & Growth

Books A Million; Baton Rouge (LA); On-site; USD 55,000 - 85,000; Full time

Job summary

Books-A-Million in Baton Rouge, LA is seeking a General Manager who will lead day-to-day store operations as Manager On Duty, collaborating with the management team to maximize sales and customer service.

You will oversee all aspects of store operations, provide strong leadership, drive profits, manage budgets, and develop the store team through training and accountability, ensuring the store runs smoothly and efficiently.

Qualifications

• 21 years of age or older
• High school diploma or equivalent required, college degree in business-related field preferred
• Previous management experience
• Strong customer service skills
• Demonstrated ability to act in a mature and conscientious manner
• Ability to supervise a large number of associates
• Strong decision-making, communication, and merchandising skills
• Successful completion of all required background screenings

Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Maintains the physical security of the store and is a key-holding member of management.
• Plans, organizes, and directs store activities with the assistance of other store management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Ensures efficient product flow within the store.
• Recruits and hires talent for the store team.
• Coaches, trains, and develops the Management staff.
• Facilitates effective communication to all store associates through daily briefings, and weekly and monthly meetings.
• Creates the store schedule to provide adequate coverage for all aspects of the store.
• Enhances store’s reputation by establishing and maintaining good community relations and partnerships.
• Drops off bank deposit and picks up change order as needed
• Picks up café grocery supplies (milk, baked goods, etc.) as needed
• Creates schedules and daily agendas to match store business needs.
• Performs other duties as assigned.

Education

High school diploma or equivalent

College degree in business-related field preferred

Job description

Books-A-Million in Baton Rouge, LA is seeking a General Manager who will lead day-to-day store operations as Manager On Duty, collaborating with the management team to maximize sales and customer service.

You will oversee all aspects of store operations, provide strong leadership, drive profits, manage budgets, and develop the store team through training and accountability, ensuring the store runs smoothly and efficiently.