Retail Store Leader & Team Coach

T-Mobile; Boston (MA); On-site; USD 42,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile USA, Inc. seeks a Store Leader to guide the retail team in delivering customer-focused service and driving sales performance. You will oversee training, store operations, and customer interactions to meet defined metrics, while maintaining product knowledge and leadership practices.

Success is measured by customer satisfaction, financial results, and operational standards; the role emphasizes coaching, team development, and adherence to company values in a fast-paced retail environment.

Qualifications

• High School Diploma/GED required.
• 1 year customer service and/or sales experience in retail environment preferred.

Responsibilities

• Lead team development and training to ensure achievement of monthly sales and service success metrics
• Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence
• Maintain store environment quality and compliance with visual merchandising and operational standards
• Monitor and control store expenses, including discounting and credits, to support financial performance
• Communicate corporate and store updates to ensure team awareness and system knowledge
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Store Leader to guide the retail team in delivering customer-focused service and driving sales performance. You will oversee training, store operations, and customer interactions to meet defined metrics, while maintaining product knowledge and leadership practices.

Success is measured by customer satisfaction, financial results, and operational standards; the role emphasizes coaching, team development, and adherence to company values in a fast-paced retail environment.