Retail Store Leader: Drive Sales & Customer Excellence

T-MOBILE USA, Inc.; Norton (VA); On-site; USD 55,000 - 133,000; Full time

Job summary

T-Mobile USA, Inc. in Norton, VA is seeking a Retail Store Manager to lead all store operations and drive customer engagement and business performance.

You will hire, schedule, train, and coach staff, own marketing, loss prevention, and labor management, and monitor sales, inventory, and programs to ensure excellence. This role targets strong leadership and results aligned with company goals.

Qualifications

• High School Diploma/GED (Required).
• 2-4 years Management experience in retail sales (Preferred).
• 2-4 years Sales & sales management experience (Preferred).

Responsibilities

• Lead employee development and coaching to improve customer interactions and complete required training on schedule
• Resolve customer issues to enhance the customer experience and align with brand expectations
• Manage store operations including staffing, scheduling, labor controls, marketing, and loss prevention to ensure store success
• Monitor sales, inventory, and store programs to support operational excellence and implement new initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Leadership

Customer service

Team coaching

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. in Norton, VA is seeking a Retail Store Manager to lead all store operations and drive customer engagement and business performance.

You will hire, schedule, train, and coach staff, own marketing, loss prevention, and labor management, and monitor sales, inventory, and programs to ensure excellence. This role targets strong leadership and results aligned with company goals.