Retail Store Leader: Develop Talent & Elevate Sales

Citi Trends, Inc.; Pensacola (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

Citi Trends in Pensacola, FL is seeking an Assistant Store Manager to partner with the Store Manager on daily operations, staffing, and sales performance. You will lead, train, and coach store associates, ensuring top customer service and adherence to policies while supporting recruiting and onboarding efforts.

The role requires strong communication, organizational skills, and the ability to work nights and weekends in a dynamic retail environment. Join Citi Trends for growth and development.

Qualifications

• High school diploma or equivalent required.
• 2–4 years of experience as an Assistant Manager or similar retail leadership role.
• 3–5 years of overall retail experience preferred.
• Strong communication, organizational, and people leadership skills.
• Ability to work a flexible schedule, including nights and weekends.
• Ability to perform basic math calculations, including percentages.
• Customer-Focused Execution.
• Operational Accountability.
• Adaptability in a Fast-Paced Retail Environment.

Responsibilities

• Support daily store operations to meet sales goals and customer experience standards.
• Monitor sales activity and guide associates to deliver excellent service.
• Assist with inventory control, transactions, and shrink prevention.
• Ensure compliance with Citi Trends policies and standards.
• Supervise and support associates in sales, inventory, cash handling, and service.
• Assist Store Manager with hiring, onboarding, and training support.
• Help maintain staffing levels through recruiting and retention efforts.
• Provide coaching and performance feedback to associates.
• Maintain a safe, organized, customer-focused store environment.
• Reinforce adherence to policies, procedures, and loss prevention.
• Support merchandising, operational, and visual standards.
• Perform additional duties to support operations and business needs.

Skills

Communication

Leadership

Customer service

Staffing

Retail operations

Adaptability

Education

High school diploma or equivalent

Job description

0271 Citi Trends, Town & Country Shopping Ctr, 3300 N. Pace Blvd. Ste 245 Pensacola, FL 32505

Position

External Description

Assistant Store Manager

About Citi Trends

Citi Trends is a leading off-price value retailer of apparel, accessories, and home trends dedicated to delivering great style and amazing brands at exceptional prices.

We are growing and investing in our stores, our people, and our future leaders. Our success is driven by strong store leadership, a commitment to customer experience, and a passion for developing talent from within.

Position Summary

As an Assistant Store Manager, you play a key role in supporting daily store operations, team leadership, and staffing efforts. Partnering closely with the Store Manager, you will help drive sales performance, maintain operational excellence, and support the hiring, onboarding, and development of store associates.

Summary of Key Responsibilities

Store Operations & Performance

• Support daily store operations to ensure sales goals, customer experience standards, and operational expectations are consistently met
• Monitor sales activity and provide guidance to associates to deliver excellent customer service
• Assist with inventory control, inventory transactions, and shrink prevention efforts
• Ensure compliance with Citi Trends policies, procedures, and operational standards
• Supervise and support store associates in sales, inventory, cash handling, and customer service
• Assist the Store Manager with hiring and recruiting activities, including candidate screening, interviews, onboarding, and training support
• Help maintain appropriate staffing levels by supporting recruiting efforts and employee retention
• Provide ongoing coaching, feedback, and performance support to associates

Customer Experience & Compliance

• Maintain a safe, organized, and customer-focused store environment
• Reinforce adherence to company policies, procedures, and loss prevention standards
• Support consistent execution of merchandising, operational, and visual standards
• Perform additional duties and responsibilities as assigned to support store operations and business needs.

Qualifications

• High school diploma or equivalent required
• 2–4 years of experience as an Assistant Manager or similar retail leadership role
• 3–5 years of overall retail experience preferred
• Strong communication , organizational, and people leadership skills
• Ability to work a flexible schedule, including nights and weekends
• Ability to perform basic math calculations, including percentages
• Customer-Focused Execution
• Operational Accountability
• Adaptability in a Fast-Paced Retail Environment

Why Join Citi Trends

Citi Trends is a great place to build a fun and rewarding career in retail management. We believe in promoting from within and developing leaders who take initiative. We offer competitive pay and a benefits package that includes health and dental insurance, paid vacation, a 401(k) plan, paid training, and opportunities for continued growth.

If you’re ready to grow your leadership skills, support hiring and team development, and make an impact in your store—Citi Trends is the place for you.

Equal Employment Opportunity Citi Trends is an equal opportunity employer and prohibits discrimination and harassment of any kind in accordance with applicable laws.

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