Retail Store Leader: Build a High-Impact, Customer-First Team

Warby Parker; Williston (VT); On-site; USD 65,000 - 85,000; Full time

Job summary

Warby Parker is seeking a Store Leader to lay the foundation for a growing Retail business in Vermont. You will build and lead a team of Managers, Opticians, and Advisors to achieve customer experiences and financial targets.

You will recruit, train, and develop the team, lead biannual performance reviews, and represent the brand's values in every interaction with customers and teammates.

Qualifications

• 3+ years in a management role at a complex customer-focused retailer.
• Ability to build, coach, and retain a high-performing team.
• Strong communicator capable of tough decisions.

Responsibilities

• Represent Warby Parker's values to customers and team.
• Execute operational activities to meet financial targets and customer experience goals.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with Marketing.
• Recruit and onboard new team members and lead development reviews.

Skills

Store leadership

Team building

Coaching

Scheduling & payroll

Customer experience

Communication

Job description

Warby Parker is seeking a Store Leader to lay the foundation for a growing Retail business in Vermont. You will build and lead a team of Managers, Opticians, and Advisors to achieve customer experiences and financial targets.

You will recruit, train, and develop the team, lead biannual performance reviews, and represent the brand's values in every interaction with customers and teammates.