Store Leader: Inspire Teams, Elevate Customer Experience

Warby Parker; Woburn (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, vision & dental insurance

Life & AD&D Insurance

Paid sick leave

Paid holidays

Vacation days & 401(k)

Parental leave

Short-term disability

Employee Stock Purchase Plan

Employee Assistance Program

Free eyewear

Optical Education Reimbursement

Job summary

Warby Parker is seeking a Store Leader in Massachusetts to guide a team of managers, opticians, and advisors, driving sales, store operations, and exceptional customer experiences aligned with our brand values.

You will handle scheduling, payroll, events, and policy execution while mentoring staff, conducting performance reviews, and fostering an inclusive, high-performance culture. Long hours may be required.

Qualifications

• 3+ years in a management role at a complex customer-focused retailer.
• Ability to coach and retain a high-performing team.
• Strong communication, empathy, and decision-making skills.

Responsibilities

• Represent Warby Parker's values to customers and team.
• Execute operational activities to meet store financial targets.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with Marketing.
• Recruit, onboard, and develop store staff; lead performance reviews.
• Protect inventory and enforce safety protocols.

Skills

Team leadership

Retail management

Customer service

Communication

Recruitment & onboarding

Job description

Warby Parker is seeking a Store Leader in Massachusetts to guide a team of managers, opticians, and advisors, driving sales, store operations, and exceptional customer experiences aligned with our brand values.

You will handle scheduling, payroll, events, and policy execution while mentoring staff, conducting performance reviews, and fostering an inclusive, high-performance culture. Long hours may be required.