Retail Store Lead: Sales Growth & Team Coaching

Cavender's; Harlingen (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Cavender's in Harlingen, TX is seeking an Assistant Store Manager to join the Store Management Team. The role supports the company's culture while helping lead daily store operations, including opening and closing, assisting customers, supervising the team and driving performance to meet sales and guest-experience goals.

You will train associates, manage schedules, handle issues, prioritize safety, and ensure the store is clean, well-stocked and compliant with company standards.

Qualifications

• Proven ability to sell product and manage a retail department.
• Proven ability to drive results, develop talent, excel in customer service and exercise sound decision making and judgement.
• Ability to comprehend basic instructions, interpret documents and apply abstract principles to a wide range of complex tasks.
• Associate must be able to read English.
• Associate must be able to understand English.
• Associate must be able to stay alert and productive during work hours assigned.

Responsibilities

• Support Cavender's Culture and drive Mission, Vision, and Values.
• Maintain active role in personal selling, meeting or exceeding sales per hour goals.
• Be able to perform the tasks of and train all other associate positions in the store (Cashier, Sales Associate, Key).
• Act as Manager on Duty as assigned.
• Assist in the day-to-day management of the retail store and the supervision of store associates to deliver Best of the WEST customer service and drive sales.
• Open and close store as directed.
• Address customer complaints.
• Handle returns and exchanges.
• Handle associate assignments and concerns.
• Assist in the effort to increase sales, maintain profit, and reduce controllable expenses using key metrics.
• Serve as a product expert and lead the training of store associates, coaching them on sales techniques, product knowledge and company expectations.
• Contribute to a safe and secure store environment and report any safety/security accidents or incidents promptly.
• Understand and execute all company policies and procedures, ensuring compliance.
• Actively participate in Loss Prevention measures in the store.
• Lead and support team members to deliver Best of the WEST customer service to drive sales, keep the store well-stocked, organized and running smoothly.
• Keeps the store looking clean and well-presented, both inside and outside by following visual standards.
• Impacts store performance and contribute to achieving goals for sales, payroll, and customer experience through effective use of systems, reports and processes.
• Controls store labor through effective scheduling, planning and expectations as well as monitoring and correcting timecard exceptions and missed punches for store associates; approves final payroll bi-weekly.
• Handle and elevate customer issues or personnel matters within the store in partnership with the Store Manager, Human Resources, Regional Vice President, etc.
• Leads company initiatives with the store associates.
• Any other duties as assigned.

Skills

Retail management

Sales coaching

Customer service

Team leadership

Loss prevention

Job description

Cavender's in Harlingen, TX is seeking an Assistant Store Manager to join the Store Management Team. The role supports the company's culture while helping lead daily store operations, including opening and closing, assisting customers, supervising the team and driving performance to meet sales and guest-experience goals.

You will train associates, manage schedules, handle issues, prioritize safety, and ensure the store is clean, well-stocked and compliant with company standards.