Retail Store Lead: Ops, Training & Customer Experience

R555US DTLR, Inc.; Baltimore (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401K plan

Medical, dental, vision

Company-paid time off

Bonus opportunity

Job summary

DTLR, Inc. in Baltimore, MD is seeking an Assistant Store Manager to support the Store Manager in daily operations, driving sales, managing expenses, inventory, and staff development.

You will lead by example, train associates, ensure customer service excellence, and help maintain store standards across shifts. This role requires a minimum of one year in retail management and effective communication skills.

Qualifications

• Minimum of one year in retail management.
• Excellent command of English; communicate with management, associates and customers.
• Strong interpersonal skills; handle sensitive situations with discretion.
• Strategic thinking, planning and organizational skills are required.
• Professionalism and ability to adapt to changing store needs.
• Proficient in data gathering and reporting for store performance.

Responsibilities

• Assist Store Manager in daily store operations to maximize sales and profitability.
• Support recruitment, selection and training of store personnel.
• Assist with performance evaluations and provide feedback to staff.
• Help manage expenses and inventory to meet budget goals.
• Monitor compliance with policies, safety and standards.
• Ensure outstanding customer service and a friendly store environment.
• Coordinate merchandising, schedules and loss prevention efforts.

Skills

Retail management

English communication

Interpersonal skills

Strategic planning

Organization

Tools

Microsoft Office

Job description

DTLR, Inc. in Baltimore, MD is seeking an Assistant Store Manager to support the Store Manager in daily operations, driving sales, managing expenses, inventory, and staff development.

You will lead by example, train associates, ensure customer service excellence, and help maintain store standards across shifts. This role requires a minimum of one year in retail management and effective communication skills.