Retail Store Lead - Operations & Customer Service

dollartree; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

And much more!

Job summary

Dollar Tree in Knoxville, TN is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with daily store activities, organize merchandise, and help supervise Store Associates to maintain a high-energy, welcoming environment.

The role requires strong communication skills, physical stamina, and a focus on loss prevention and safety. Join a team that values service, efficiency, and a positive store atmosphere.

Qualifications

• High school diploma or equivalent preferred; ability to read, interpret, and explain operational directives.
• Store management experience in retail, grocery, or drug store environment preferred.
• Must lift up to 55 lbs. and perform frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and lifting.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment.
• Exceptional customer service, organizational, and communication skills are required.
• Strong problem solving and decision-making skills are required.

Responsibilities

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner and address questions or concerns
• Help organize and transfer merchandise from delivery to stockroom to sales floor and maintain seasonal areas
• Perform opening and closing procedures as needed
• Process corporate directives and communications related to store activities
• Maintain promotional effectiveness of store fixtures and displays
• Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash handling) and loss prevention
• Maintain a well-stocked sales floor and organized stockroom to company standards
• Protect and secure all company assets, including store cash
• Adhere to policies and safety guidelines and ensure associates follow procedures
• Help Store Manager supervise, train, and develop Store Associates
• Maintain a positive, safe, and respectful environment with customers and staff
• Keep the store clean, restocked, and presentable, including bathrooms and floors
• Perform any other duties as assigned

Skills

Reading directives

Store management

Physical stamina

Communication

Team orientation

Customer service

Problem solving

Education

High school diploma or equivalent

Job description

Dollar Tree in Knoxville, TN is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with daily store activities, organize merchandise, and help supervise Store Associates to maintain a high-energy, welcoming environment.

The role requires strong communication skills, physical stamina, and a focus on loss prevention and safety. Join a team that values service, efficiency, and a positive store atmosphere.