Retail Store Lead & Keyholder - Customer-First Leader

Shoe Carnival, Inc.; Norfolk (VA); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Daily Pay Available!

Job summary

Shoe Carnival, Inc. in Norfolk, VA is seeking an Assistant Store Manager to oversee daily store operations as a key holder and to lead a customer-first team. In this full-time role you will help drive results and model hands-on leadership.

You will collaborate with the General Manager to reach sales goals, coach associates, manage opening/closing, and ensure merchandising, service, and loss-prevention standards are met every day.

Qualifications

• At least 2 years of retail or customer service experience.
• Previous supervisory experience is a plus.
• Must be able to complete Key Carrier Certification within 60 days.
• Flexible availability, including nights, weekends, and holidays.

Responsibilities

• Open and close the store as a key holder.
• Support the General Manager in reaching sales goals.
• Lead customer service efforts and resolve issues professionally.
• Train and guide associates on processes and standards.
• Delegate daily tasks and coordinate breaks.
• Assist with visual merchandising and store presentation.
• Perform register overrides, safe/till counts, and cash reconciliation.
• Follow and promote loss prevention procedures.

Skills

Communication

Leadership

Customer service

Job description

Shoe Carnival, Inc. in Norfolk, VA is seeking an Assistant Store Manager to oversee daily store operations as a key holder and to lead a customer-first team. In this full-time role you will help drive results and model hands-on leadership.

You will collaborate with the General Manager to reach sales goals, coach associates, manage opening/closing, and ensure merchandising, service, and loss-prevention standards are met every day.