Retail Store Lead — Elevate Customer Experience

USA; New York (NY); On-site; USD 3,237,000 - 3,788,000; Full time

Benefits offered by this job

Team discount

Competitive pay

Wellness support

Incentives program

Medical benefits

401(k) matching

Career development

Awards & recognition

Job summary

Cotton On USA is hiring for a full-time hourly paid position in New York. The role involves opening and closing the store, leading the team, and delivering exceptional customer service while ensuring accurate transactions and store presentation.

You will participate in inventory control, merchandising, and safety compliance, mentor new staff, and contribute to a positive, collaborative store environment. Salary shows a market hourly range.

Qualifications

• Experience in retail store operations and customer service.

Responsibilities

• Open and close the store per policy.
• Lead the store team as part of management.
• Provide exceptional customer service and resolve issues.
• Process sales transactions accurately and efficiently.
• Assist in inventory control, restocking, and merchandising.
• Ensure store cleanliness and safety standards.
• Support loss prevention and report unusual activity.
• Train and mentor new associates as needed.
• Foster teamwork and a professional store presence.

Skills

Retail leadership

Customer service

Team motivation

Job description

Cotton On USA is hiring for a full-time hourly paid position in New York. The role involves opening and closing the store, leading the team, and delivering exceptional customer service while ensuring accurate transactions and store presentation.

You will participate in inventory control, merchandising, and safety compliance, mentor new staff, and contribute to a positive, collaborative store environment. Salary shows a market hourly range.