Store Team Lead - Customer Experience & Growth

USA; Ontario (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

50% team member discount

Competitive pay

Wellness support 24/7

Incentives for performance

Family health benefits

401(k) matching

Development opportunities

Quarterly awards

Job summary

Cotton On is hiring for a full-time hourly store position in the United States. The role focuses on leading a store team, delivering excellent customer service, and upholding store standards. Wage range shown applies to CA and reflects a competitive hourly rate with benefits.

Responsibilities include opening/closing, merchandising, inventory, and loss prevention, while mentoring new associates and maintaining a safe, welcoming environment for customers and colleagues.

Qualifications

• Experience in retail or customer service is preferred.
• Ability to lead a team and train new associates.
• Strong communication and problem-solving skills.

Responsibilities

• Open and close the store per policies.
• Lead the store team as part of management.
• Provide exceptional customer service and resolve issues.
• Process sales transactions accurately and efficiently.
• Assist in inventory, restocking, and merchandising.
• Ensure store cleanliness and safety standards.
• Support loss prevention and report unusual activity.
• Engage with customers and teammates professionally.
• Train and mentor new associates as needed.
• Collaborate with team toward common goals.
• Maintain a professional presence and motivate others.
• Interact respectfully with customers, managers, and peers.

Skills

Customer service

Team leadership

Merchandising

Communication

Job description

Cotton On is hiring for a full-time hourly store position in the United States. The role focuses on leading a store team, delivering excellent customer service, and upholding store standards. Wage range shown applies to CA and reflects a competitive hourly rate with benefits.

Responsibilities include opening/closing, merchandising, inventory, and loss prevention, while mentoring new associates and maintaining a safe, welcoming environment for customers and colleagues.