Store Leader: Customer Experience & Operations

USA; Freehold (NJ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Team discount 50%

Competitive pay

Wellness support

Performance incentives

Medical dental vision

401(k) matching

Development opportunities

COG Awards

Job summary

Cotton On in New Jersey is seeking a full-time retail associate to open and close the store, lead the team, deliver exceptional customer service, and process sales accurately. You will help with inventory, merchandising, and maintaining safety standards.

The role requires collaboration with colleagues, mentoring new associates, and maintaining a professional presence to inspire the team.

Qualifications

• Ability to lead a store team and manage operations
• Strong customer service and communications skills
• Experience with cash handling and POS transactions

Responsibilities

• Open and close the store according to policies
• Lead the store team as part of management
• Provide exceptional customer service and resolve issues
• Process sales transactions accurately and efficiently
• Assist in inventory control, restocking, and merchandising
• Maintain store cleanliness and safety standards
• Support loss prevention efforts and report unusual activity
• Train and mentor new associates as needed
• Collaborate with team toward common goals

Skills

Customer service

Store leadership

Team management

Cash handling

Inventory control

Merchandising

Loss prevention

Tools

POS system

Job description

Cotton On in New Jersey is seeking a full-time retail associate to open and close the store, lead the team, deliver exceptional customer service, and process sales accurately. You will help with inventory, merchandising, and maintaining safety standards.

The role requires collaboration with colleagues, mentoring new associates, and maintaining a professional presence to inspire the team.