Retail Store Lead: Customer Experience & Operations

Dollar General; London (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Dollar General Assistant Store Manager helps maintain a clean, well-organized store with a customer-first focus. At the direction and delegation of the Store Manager, the Assistant Store Manager assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits.

The role also performs stocking and cashiering functions, and carries out other duties as necessary to maximize profitability and customer satisfaction while

Qualifications

• High school diploma or equivalent strongly preferred.
• One year of experience in a retail environment and six months supervisory experience preferred.

Responsibilities

• Provide superior customer service leadership; greet and assist customers, and operate cash register and scanner to itemize the customer's purchase.
• Open and close the store a minimum of two days per week.
• Assist Store Manager with scheduling employees, providing adequate training for employees, conducting safety meetings, and ensuring employee compliance with company policies and procedures.
• Follow company work processes to manage merchandise, including receiving, unpacking, stocking, restocking and rotating merchandise on shelves and building merchandise displays.
• Assist in maintaining accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
• Assist in implementation and maintenance of planograms; ensure merchandise is presented according to established practices and Store Manager direction.
• Assist in ensuring financial integrity of the store through strict cashier accountability, key control, adherences to company security practices and cash control procedures; authorize and sign for refunds and overrides, count register tills, and deposit money in bank.
• Assist with management of the store in the Store Manager's absence.

Skills

Customer service

Communication skills

Problem solving

Organization

Cash handling

Reading & interpreting docs

Attention to detail

Team supervision

Education

High school diploma or equivalent

Tools

Cash register

Scanner

Pricing guns

Rolltainers

Two-wheel dollies

U-boats (carts)

Job description

Dollar General Assistant Store Manager helps maintain a clean, well-organized store with a customer-first focus. At the direction and delegation of the Store Manager, the Assistant Store Manager assists with supervision of store employees, management and presentation of merchandise, completion of paperwork, and preparation of deposits.

The role also performs stocking and cashiering functions, and carries out other duties as necessary to maximize profitability and customer satisfaction while