Retail Store Lead - Customer Experience & Growth

Boot Barn; Lafayette (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan

Job summary

Boot Barn in Lafayette, Indiana seeks an Assistant Store Manager to partner with the Store Manager in driving sales, customer service and store operations.

You will lead a team, coach partners, and ensure merchandising standards while delivering exceptional customer experiences and achieving sales goals. The role involves scheduling, training, and coordinating with District/Region partners to optimize store performance.

Qualifications

• Associate's Degree and/or 2 to 4 years of experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Strong communication, customer service, time management and organizational skills.
• Availability to work a variety of shifts including nights, weekends and holidays.
• Flexibility with scheduling and willing to work extended hours when necessary.
• Up to 15% travel to support local stores, as needed.

Responsibilities

• Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Review goals with partners, providing coaching, actionable feedback, and recognition of excellence; lead on the sales floor during peak hours.
• Implement and maintain continuous learning and assist with partner training plans to improve store performance across operations and merchandising.
• Collaborate with the Store Manager to adapt to changing business needs; adjust schedules; support hiring and training; communicate with District/Region/SC partners.
• Assess and communicate localized customer needs to Store Manager.
• Plan and execute volume driving events involving outreach to the local community/market.
• Lead and coach associates in loyalty programs to achieve individual and team goals.
• Ensure merchandise stock levels, adjacencies, presentations, signing and assortments meet customer needs and guidelines.
• Accountable for markdown compliance and timely product receipts.
• Partner with Store Manager on inventory shrink plans and drive the strategy.
• Maintain knowledge across product categories and train partners accordingly.
• Complete opening/closing procedures per policy and attendance rules.
• Adhere to local/state laws and company policies.
• Demonstrate professionalism and teamwork with customers, partners, and vendors.
• Additional duties as assigned by District Manager or SC partners.

Skills

Retail leadership

People management

Organization

Communication

Shift flexibility

Education

Associate's Degree

Job description

Boot Barn in Lafayette, Indiana seeks an Assistant Store Manager to partner with the Store Manager in driving sales, customer service and store operations.

You will lead a team, coach partners, and ensure merchandising standards while delivering exceptional customer experiences and achieving sales goals. The role involves scheduling, training, and coordinating with District/Region partners to optimize store performance.