Retail Store Lead — Customer Experience

Gap; Ardmore (PA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Discount at Gap brands

Paid time off

Volunteer hours

401(k) with match

Employee stock purchase plan

Health, dental, vision and life保险

Job summary

Gap Inc. is seeking a customer-focused retail team member in Ardmore, PA. You will support store leadership, educate customers about loyalty programs, and model Gap’s selling behaviors to ensure a best-in-class customer experience.

You will collaborate with team members, assist with daily tasks, and contribute to a productive store environment while complying with company standards and policies.

Qualifications

• Provide consistent, respectful customer service and contribute to a positive work environment.
• Educate customers about loyalty programs to promote engagement.
• Model and teach brand selling behaviors to deliver a best-in-class customer experience.
• Support the sales leader during non-peak hours with the customer as the focus.
• Collaborate with the leadership team to complete tasks efficiently and on time.
• Develop expertise in the product lifecycle and store processes.
• Assist with opening/closing tasks and omni-channel initiatives.
• Adhere to all compliance standards.

Responsibilities

• Treat customers and employees with respect to foster a positive environment.
• Educate customers about loyalty programs to drive engagement.
• Lead by example in brand selling behaviors with every customer.

Skills

Customer service

Team collaboration

Communication

Flexibility

Engagement with technology

Job description

Gap Inc. is seeking a customer-focused retail team member in Ardmore, PA. You will support store leadership, educate customers about loyalty programs, and model Gap’s selling behaviors to ensure a best-in-class customer experience.

You will collaborate with team members, assist with daily tasks, and contribute to a productive store environment while complying with company standards and policies.