Retail Associate Manager: Lead, Coach & Community Builder

FashionUnited; San Diego (CA); On-site; USD 68,769,792 - 85,962,240; Full time

Benefits offered by this job

Base pay and bonus programs

60% discount on branded products

Paid time off

401(k) plan with company matching

Medical, dental, vision & life保险

Discounts on entertainment, travel, 运动

Job summary

J.Crew Group (JCG) is seeking an Associate Manager to join its leadership team. You will help drive profitability by building strong customer connections, brand loyalty, and community engagement, while coaching teammates to improve performance.

You will collaborate with the Store Director, own a division, oversee operations and systems, and support recruiting and development. You may step into other roles to maintain excellence and ensure the store delivers best-in-class service.

Qualifications

• 3+ years of full-time retail management experience with a similar scope.
• Demonstrated ability to drive profitability and customer satisfaction.
• Strong collaboration skills with stores leadership and management teams.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.).
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Brand knowledge

Job description

J.Crew Group (JCG) is seeking an Associate Manager to join its leadership team. You will help drive profitability by building strong customer connections, brand loyalty, and community engagement, while coaching teammates to improve performance.

You will collaborate with the Store Director, own a division, oversee operations and systems, and support recruiting and development. You may step into other roles to maintain excellence and ensure the store delivers best-in-class service.